[amayausers] Re: Unsolved thread breakage problem

Glenda,
Sorry to here your machine is not doing well.  I thought you got all your
problems worked out last winter.  I went through the same thing for a long
time. You may remember.  Fortunately my problem was finally corrected with a
replacement, and now it runs great.  There is still hope.  Hang in there.  I
know that's easy for me to say.

Frank
Force Ten Embroidery
----- Original Message -----
From: <GPelPromotions@xxxxxxx>
To: <amayausers@xxxxxxxxxxxxxxxx>
Sent: Sunday, December 07, 2003 5:36 PM
Subject: Re: [amayausers] Unsolved thread breakage problem


> Well, let me tell you about my thread breakage problem!!!
>
> The Friday before Thanksgiving we called in for thread breakage
(shredding)
> problem.  They said that we would get the dispatcher to call us on Monday.
> Monday comes, no call.
> Tuesday comes, no call.  So I called Melco.  This guy said he had the
order,
> but what was the problem. I told him that we already went through this on
> Friday.  He asked who I talked to, I told him to look on the order "who
wrote it
> up".  He said "oh, ok".  So, our tech called us back that day, said he
would be
> in and he came in.
> Tech came back Wednesday.  Still having problems.
> (EVERYONE keep in mind that this is my third replacement machine, and we
just
> got it in July of this YEAR!!!)
> Thursday: Thanksgiving Day (not being thankful that I bought the Amaya
last
> year)
> Tech came back Friday (replaced mother board).  Threads are still
shredding.
> Orders are stacking up!!!
> Tech comes back on Monday.  He is a great guy, but we are still having
> problems.  He is on the phone with Melco and they are telling him what to
do, so he
> does it and still having problems.
> Tuesday, Melco sends our tech somewhere else, leaving us here with a
screwed
> up machine.  My question, why is someone else's machine more important
than
> mine?
> Wednesday, we call our salesman, he will call Mr. Payne.
> Mr. Payne has Deon call us to find out what is going on.  HELLO, do you
not
> talk to your people to find out the problem.  I guess they do not keep
> paperwork on where their techs go and if a problem was solved .  They will
get back
> with me.
> Thursday, Friday: tech comes back.  Still having problems.  Have not
received
> a call back from Deon or Mr. Payne.  Still have a broken machine, but who
> cares right!!!
> This is 2 weeks that my machine is down.  I bet the people at Melco can go
> home in the afternoon and not worry about us who have promised this work
out to
> our customers.
>
> We have checked the rollers, the hook, the EVERYTHING has been replaced.
>
> Come Monday, I'll let you all know where we stand.  I don't wish this
problem
> on anyone.
>
> Glenda
> GPel Promotions
>



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