[amayausers] Re: Unsolved thread breakage problem

Well, let me tell you about my thread breakage problem!!!  
The Friday before Thanksgiving we called in for thread breakage (shredding) 
problem.  They said that we would get the dispatcher to call us on Monday.
Monday comes, no call.
Tuesday comes, no call.  So I called Melco.  This guy said he had the order, 
but what was the problem. I told him that we already went through this on 
Friday.  He asked who I talked to, I told him to look on the order "who wrote 
it 
up".  He said "oh, ok".  So, our tech called us back that day, said he would be 
in and he came in.  
Tech came back Wednesday.  Still having problems.
(EVERYONE keep in mind that this is my third replacement machine, and we just 
got it in July of this YEAR!!!)  
Thursday: Thanksgiving Day (not being thankful that I bought the Amaya last 
year)
Tech came back Friday (replaced mother board).  Threads are still shredding. 
Orders are stacking up!!!
Tech comes back on Monday.  He is a great guy, but we are still having 
problems.  He is on the phone with Melco and they are telling him what to do, 
so he 
does it and still having problems.
Tuesday, Melco sends our tech somewhere else, leaving us here with a screwed 
up machine.  My question, why is someone else's machine more important than 
mine?
Wednesday, we call our salesman, he will call Mr. Payne.  
Mr. Payne has Deon call us to find out what is going on.  HELLO, do you not 
talk to your people to find out the problem.  I guess they do not keep 
paperwork on where their techs go and if a problem was solved .  They will get 
back 
with me.
Thursday, Friday: tech comes back.  Still having problems.  Have not received 
a call back from Deon or Mr. Payne.  Still have a broken machine, but who 
cares right!!!  
This is 2 weeks that my machine is down.  I bet the people at Melco can go 
home in the afternoon and not worry about us who have promised this work out to 
our customers.

We have checked the rollers, the hook, the EVERYTHING has been replaced.

Come Monday, I'll let you all know where we stand.  I don't wish this problem 
on anyone.

Glenda
GPel Promotions

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