[amayausers] Re: Unsolved thread breakage problem

Tim Thomure wrote:

> Now that I've gotten very comfortable with the machine itself.  I've found
> that 99% of my thread breaks are caused by the ARC threads that do not
> unspool properly while the machine is sewing.  Watch for my entire setup of
> ARC threads to be listed in eBay as soon as my Madeira thread set arrives.
>
> I can sympathize with you on the tech.  While I have always found the Melco
> phone reps to very helpful and courteous (I usually get Curtis and he's
> great), I think it is odd that the only time the phones are manned is during
> weekday Mountain time work hours.  Especially when you figure that most of
> us have a day job and do the lion's share of our sewing on nights and
> weekends--when there is no support available.  If you have a hard down
> problem, it usually takes 3 weeks to get a house call here on the central
> East coast.  This is merely an inconvience for me, since I have multiple
> machines, but I would be distraught otherwise.
>
> The Amaya is an outstanding product, in my opinion. As with all
> technological innovations, the people brave enough to be the first ones to
> use them have to themselves become technicians to some degree. This doesn't
> mean that you are going to do all of the things that you would call tech
> support for, but the more you increase your personal knowledge of the
> machine, the easier everything will be.
>
> Hopefully, the company will see fit to address the issue of more timely
> customer support after the purchase.
> __________________________
> Tim Thomure
> SewnArt, INC
> www.SewnArt.com
>
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I'm new to this list and have only had my 2 Amayas since the end of August.
Previously I was running an EMC10T.  I appreciate all the information that is on
these posts. My Amaya training was in early October.  We were told that the
thread must come off the cone clockwise, if it comes off counter-clockwise there
will be problems with thread breaks.  ARC had a batch of thread that was wound
wrong.  If you have some of these you may want to call ARC and see if they will
replace them.  We were also told that the small 1000 meter spools would give us
trouble and that Madeira spools won't fit on the Amaya.

As Tim said, the Amaya is a great machine.  Besides having the guts to try
something new, we all have a lot invested in this.  We are out here running
these under real world conditions.  Most likely we will discover problems before
Melco does.  If we can't find a solution to a problem as a group, is there a
procedure to notify Melco of a problem?  Think about it, how long did it take
someone to figure out that thread coming off a spool counter-clockwise will
cause problems?

Sue
Signature Embroidery
sue@xxxxxxxxxxxxx



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