[amayausers] Re: Unsolved thread breakage problem

It might be time to get ALL your money back with this level of
dissatisfaction.  I don't know if you will ever "feel" comfortable with
Melco again.

You might have to check out your states lemon laws, if there is any flack.

My only concern with Melco's decision to run with Amaya ONLY is that they
have put all their eggs in one basket.  And have left some areas of the
multi-head market entirely, due to size constraints of hooking numerous
machines together.  (I know all the plus' - just thinking out loud)

Kelly

-----Original Message-----
From: amayausers-bounce@xxxxxxxxxxxxx
[mailto:amayausers-bounce@xxxxxxxxxxxxx]On Behalf Of
GPelPromotions@xxxxxxx
Sent: Sunday, December 07, 2003 5:36 PM
To: amayausers@xxxxxxxxxxxxxxxx
Subject: [amayausers] Re: Unsolved thread breakage problem


Well, let me tell you about my thread breakage problem!!!
The Friday before Thanksgiving we called in for thread breakage (shredding)
problem.  They said that we would get the dispatcher to call us on Monday.
Monday comes, no call.
Tuesday comes, no call.  So I called Melco.  This guy said he had the order,
but what was the problem. I told him that we already went through this on
Friday.  He asked who I talked to, I told him to look on the order "who
wrote it
up".  He said "oh, ok".  So, our tech called us back that day, said he would
be
in and he came in.
Tech came back Wednesday.  Still having problems.
(EVERYONE keep in mind that this is my third replacement machine, and we
just
got it in July of this YEAR!!!)
Thursday: Thanksgiving Day (not being thankful that I bought the Amaya last
year)
Tech came back Friday (replaced mother board).  Threads are still shredding.
Orders are stacking up!!!
Tech comes back on Monday.  He is a great guy, but we are still having
problems.  He is on the phone with Melco and they are telling him what to
do, so he
does it and still having problems.
Tuesday, Melco sends our tech somewhere else, leaving us here with a screwed
up machine.  My question, why is someone else's machine more important than
mine?
Wednesday, we call our salesman, he will call Mr. Payne.
Mr. Payne has Deon call us to find out what is going on.  HELLO, do you not
talk to your people to find out the problem.  I guess they do not keep
paperwork on where their techs go and if a problem was solved .  They will
get back
with me.
Thursday, Friday: tech comes back.  Still having problems.  Have not
received
a call back from Deon or Mr. Payne.  Still have a broken machine, but who
cares right!!!
This is 2 weeks that my machine is down.  I bet the people at Melco can go
home in the afternoon and not worry about us who have promised this work out
to
our customers.

We have checked the rollers, the hook, the EVERYTHING has been replaced.

Come Monday, I'll let you all know where we stand.  I don't wish this
problem
on anyone.

Glenda
GPel Promotions

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