This message was posted by Rod or Sharon on AmayaUsers.com. PLEASE DO NOT REPLY VIA EMAIL. Instead, respond to the thread on the WEBSITE by clicking here: http://www.amayausers.com/boards/cgi-bin/ultimatebb.cgi?/topic/1/1262.html#000003 Hi Jeff, I don't know what color the rollers are on your machine (black, yellow or white). If it has been updated, they should be white. Both yellow and white ones are good. Do take your magnetic plate off and remove the cover to get your little red pinch roller off like Greenwing told you to do. I am going to guess you got a tiny bit of grease on the actual roller on # 1 and 12. Remove them, clean with hot soap and water (not rubbing alcohol), dry them off and replace them being careful not to get any grease on them...just on the hub. We actually train people to place the grease in the little pocket and smear around with a Q-tip that we have removed the cotton from. Then when you pop the roller back in, you won't get the grease on the roller. As long as there are no grooves in the roller or the pinch roller, this should fix your problem. When replacing the front cover, be sure to get the top back into the little slot on top. Sharon (& Rod) Techs and Trainers =========================================================== The AmayaUsers Mailing List Website: http://www.amayausers.com Discussion Board: http://www.amayausers.com/boards Subscribe/Unsubscribe: http://www.amayausers.com/list ===========================================================