[amayausers.com] Re: Technicians Discs On Ebay

First, John is absolutely right...it is Melco's property and if they want it 
released to the public they will be the ones to decide. Second, you say, well 
why wouldn't they want all or any information to be released? Change, upgrades 
and outdated information, would be some of the reasons. As John also said there 
are CD's related to specific functions. Sequin head installment procedures, (a 
real chore, even for an experienced tech), and Sequin training for example. 
Occasionally, a short clip on a specific function will be generated, but there 
just isn't a "set" of tech training CD's  that cover the entire Amaya line. 
Would be nice to have, but the information in a video or CD  that is current 
info on one day may not be the same info a week later!!!!  So, what good is the 
video or CD then??

I do know that Melco, really doesn't like to generate videos/CD's as it is cost 
prohibitive because of the upgrading and changes being made to the products on 
an ongoing basis. I have to chuckle at times, when I see one of these video 
clips, as good as some of them appear to be, they are kind of like an Alfred 
Hitchcock movie, you know, the ones that left you "hanging", waiting for  
"more."  

 Melco is constantly striving to refine the Amaya machines and therefore there 
is a need to control the flow of technical information that is released out in 
the field. There is constant change taking place, as there should be, to make 
the Amaya product better. For those that are still under warranty protection, 
Melco's technical support lines are there to help you through problems. 
Attempting to repair warranty machines on your own or using a non-certified 
Melco technician that is not under contract by Melco to attempt to repair your 
machines without Melco's explicit authority, will certainly void your warranty. 
For those that are not covered under any warranty, the choice is most certainly 
yours.

Ballinger wrote...."  The only people concerned with the info release are the 
techs themselves. 
Look at all the threads where machine owners have problems with their 
machines, isn't it better that the emergency info they have access to 
sourced from a Melco product?"

No, I don't think the techs are concerned in this regard. We know what is 
involved in the training and what is really required to be proficient in this 
field. If anything, it has the potential to generate more work in the long run 
from failed attempts to repair machines without the proper training. If the 
emergency info that you have at your disposal is current and applies to your 
specific serial numbered machine(s), then maybe it would be helpful, but if it 
is not, then more harm than good could be the result. As an example, I just 
heard about a fella attempting to replace a small nylon thread feed drive gear 
and broke the axle stud off in the head of the machine....whoops!!!

The Melco certified third party techs under contract, such as myself, have 
spent thousands of dollars in travel, motels and hands-on training to get those 
certifications to be a technician and trainer necessary to provide the 
customers a quality service. We also are required to annually recertify in both 
areas at separate times during the year. Isn't it logical to assume that if a 
CD could be generated to cover all of our training, they would do it? And what 
need would they need for their own in-house techs and trainers? For us, this 
means paying extra fees for this upgrade training, as well as all the travel 
and motels involved. There is no free ride and to think that you can solve all 
your issues at $29+ dollars a pop, is just not going to happen....

Rod Springer
Amaya Tech & Trainer



----- Original Message ----- 
  From: John Yaglenski 
  To: amayausers@xxxxxxxxxxxxx 
  Sent: Sunday, January 27, 2008 10:44 AM
  Subject: [amayausers.com] Re: Technicians Discs On Ebay


  Why delete?  Because it's Melco's intellectual property.  Period.  If they 
want to release it to the general public, then they should do it.  Not some 
weasel on EBAY selling copies without prior authorization. 

  BTW, the tech training is availabe for those who want to take it.  Two weeks 
at a hotel plus a small class cost gets you these documents and hands on 
training.

  In an emergency, it's better to post on a list like this, and ask someone's 
advice who has been fixing the machines for a while.  

  Again, the info is great, but you could do more damage than the cost of these 
discs.

  If someone cares to get Melco's approval to post the videos and information, 
I will do it, but until that time, it's not appropriate for the list.

   - - -
  John Yaglenski
  Levelbest Communications
  Levelbest Embroidery

  P: 301.591.2481 / 888.229.1779
  F: 301.841.7602
  I: levelbest.com / lbemb.com


------------------------------------------------------------------------------
  From: "Ballinger" <l.ballinger@xxxxxxxxxxxxxxx>
  Sent: Sunday, January 27, 2008 11:30 AM
  To: webmaster@xxxxxxxxxxxxxx
  Subject: [amayausers.com] Re: Technicians Discs On Ebay

  Why delete? This is valuable information for AMAYA owners. Take a look at 
  the youtube video and see if you dont agree.

  http://youtube.com/watch?v=pyJCgSUqUPQ

  Is it wrong for AMAYA owners to be able to access viable and accurate info. 
  I've been in the position of having a AMAYA machine go down and not be able 
  to get tech support because the only tech available was on annual leave (and 
  overseas) for 3 weeks.

  Contact Melco and ask if they will send you (as a AMAYA owner) a copy of 
  these discs - The answer will be a very blunt NO

  The only people concerned with the info release are the techs themselves. 
  Look at all the threads where machine owners have problems with their 
  machines, isn't it better that the emergency info they have access to 
  sourced from a Melco product?

  Just food for thought

  ----- Original Message ----- 
  From: 
  To: 
  Sent: Monday, January 28, 2008 2:28 AM
  Subject: [amayausers.com] Re: Technicians Discs On Ebay


  > This message was posted by levelbest on AmayaUsers.com. PLEASE DO NOT 
  > REPLY VIA EMAIL. Instead, respond to the thread on the WEBSITE by clicking 
  > here: 
  > http://www.amayausers.com/boards/ultimatebb.php?/topic/3/156.html#000005
  >
  > I'm going to go ahead and delete this thread...
  >
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