[amayausers] Sharing of good news

I have struggled, complained and begged for help with stitch breakage on my 
machine from the beginning.  I was treated what I felt was rudely by a Melco 
service technician and chose to work through it (by bugging you all for 
starters) rather than call back. I just felt the Melco was a mistake,
I called again in Tuesday.  I was on hold for 73 minutes but I kept on 
hanging.  When the technician got to me he could not have been anymore 
pleasant, 
helpful or competent.  He answered many miscellaneous questions for me while 
waiting for a design to sew to be sure the machine was running properly before 
we 
hung up.  It was something in the software that he walked me through.  I 
couldn't do it again or explain it--It was over my head--and most peoples he 
said.  
I would never have solved it myself.

Just a reminder that maybe there is more help there than at least I thought!

Debbie in Phoenix

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