[amayausers] Re: Questions about rollers

Hi Jeff,

Thanks for the response.  I'm afraid I've never heard of the roller kit you
mentioned.  Can I install it myself?  How much does it cost?  Do I order it
off the website?  Does it come with instructions?  

How long has it been out?  I'm a bit disappointed that this is the first I'm
hearing of it.  I would have expected Melco to notify owners of an
improvement such as this.  I just ordered $164.00 worth of rollers.

Derise
Irish Embroidery - On-line embroidery, sewing, quilting supplies, and Irish
Dance apparel
www.irishembroidery.com
 

-----Original Message-----
From: amayausers-bounce@xxxxxxxxxxxxx
[mailto:amayausers-bounce@xxxxxxxxxxxxx] On Behalf Of Jeff Banks
Sent: Monday, September 26, 2005 12:03 PM
To: amayausers@xxxxxxxxxxxxx
Subject: [amayausers] Re: Questions about rollers

Hi Derise and ALL,

 I have been working with others who have claimed problems with the new 
rollers and have some requests to make.

 Derise, the newer rollers are right up your alley and should be tried. They

last much longer than the older ones, and will eliminate the issues you are 
seeing of replacing them as often as you are. I suggest ordering a kit, and 
installing the kit and if you have problems we will address those problems 
at that time. In all cases to date I have addressed with people, the 
problems have been issues with not cleaning properly the thread feeder and 
proper lubrication of not only the feed roller hubs, but also the red 
rollers and the areas they rotate on.

 I all cases I have worked with, after proper cleaning and lubrication the 
rollers are working, and are working very well. In one case I sent another 
kit which may or may not have fixed the issue, but until we get the old kit 
back I will not know. I would like those of you having problems to contact 
me personally and lets find out why they are not working properly for you. 
We have done MILLIONS of stitches with these new rollers here at Melco and 
we do not experience the problems of thread popping out from underneath the 
rollers unless there are issues of dirt and lack of lubrication. Perhaps 
there is something else going on with some of the kits we have sent out? If 
so, we need to find out what and why.

 If any of you are having problems and would like to get these issues 
figured out, please contact me directly. My email at Melco is 
jbanks@xxxxxxxxxx

 Sincerely,
 Jeff Banks
 Melco Embroidery Systems


----- Original Message ----- 
From: "Derise, Irish Embroidery" <derise@xxxxxxxxxxxxxxxxxxx>
To: <amayausers@xxxxxxxxxxxxx>
Sent: Saturday, September 24, 2005 3:59 PM
Subject: [amayausers] Questions about rollers


Hi,



I was wondering how many rollers you use.  I've been using the machine
pretty heavily in the last couple of months.  I use primarily 5 colors.  In
the last 6 weeks I've used 30 rollers.  Is that normal, one roller per color
per week?  I've done approximately 7,000,000 stitches in the last 2 months.

 I've started ordering them in lots of 100.

 Derise

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