[amayausers] Re: New To The Amaya - Frustrated

Dear John,

You sound just like me and my husband when we got ours.  We sold our
emt-10-t and bought 3 amaya's.   There is a major learning curve with these
machines.  You have to relearn everything about the way the tension works
and the material thickness.  Melco sent a tech. to stay with us for 3 days
and we have not slowed down yet.  before that we couldn't get the things to
sew!  You call and complain and Melco will send a tech for you.  Take a deep
breath and relax.  Your investment was not in vain.  The speed and quaility
these machines put out are right there with any of the top commerical
machines... if not better.  Oh it helps to say a prayer!

Things will get better.
Beverly Thompson
Perdido Beach Embroidery
----- Original Message ----- 
From: "John Yaglenski" <john@xxxxxxxxxxxxx>
To: <amayausers@xxxxxxxxxxxxx>
Sent: Wednesday, June 16, 2004 2:35 PM
Subject: [amayausers] New To The Amaya - Frustrated


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> Hello All-
>
> We are new to the Amaya Owner community and are having a difficult time
> adjusting to this machine.  After hearing great things about Melco from
> someone who had owned the precursor to the Amaya, we decided to look at
the
> new machine and finally, after evaluating our choices best we could, went
> ahead and bought one.We are now about 2-3 months into trying to use it
(and
> trying is the operative word) and have had nothing but problems.  Thread
> Breaks, Tensioning Issues, and Overall Lousy Sew Out Quality.
>
> We talked with tech support a few days ago and they had us make a number
of
> adjustments, while contradicting a number of items that my wife was taught
> in the Amaya class.  The thread breaks have seemed to come down a bit, but
> we are still very disappointed with the quality of our sew outs.
>
> Right now, our $3,000 Brother Embroidery System is kicking the pants off
the
> Amaya.  It produces something I feel comfortable giving our clients, while
> the Amaya doesn't come close.
>
> For example, today we ran a design on broadcloth to test it and it sewed
out
> ok (still not as great as the brother, but still good).  Then we tested it
> on pique and the fabric started to show thru.  We increased the density to
> try to compensate as instructed, but then that stiffened the design up so
> much that it looked just as bad.  Is there some magic secret here?  The
same
> design on the Brother sews perfect with no problems.
>
> Thread and backing wise, what do you all use?  I was pretty much told the
> ARC thread we bought from melco doesn't work best on this machine and we
> should switch to isacord.  Do you all double up on backing on t's and
polo's
> or single sheet it?  Tear Away or Cut Away?  Also, is there a sewing speed
> or speed range at which this machine works best?
>
> I am guessing you all have had possibly similar experiences when you first
> started with the system and hope you can offer some advice before we
decide
> to sell this on eBay and move on.  Seriously, we are almost at that point.
> $15,000 was a lot for us to invest and we really had hoped for
professional
> results out of the box. I can't tell you how depressed we are at this
point
> and are ready to throw in the towel, and write this off as one huge
mistake.
>
> We are about ready to see if I can just pay someone to come to our house,
> see if we can get all this resolved.  If we can't after that, I'm done.  I
> really don't like giving up... It's not in my nature, but this journey has
> been a lot more than I ever bargained for.
>
> Thanks In Advance-
> John
>
> - - - - - - - -
>
>
> John Yaglenski
> Levelbest Embroidery
>
> I:  <http://www.levelbest.com/> www.levelbestembroidery.com
> P: 240.422.1321
> F: 781.998.6473
>
> This e-mail message and any attachments are confidential and may be
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Levelbest,
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>
>
>
>
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