[amayausers] Re: Need help with ** SERIOUS BUG ** in Amaya OS v5.07.043 !!

Guys and Gals,
This is the very first time that I had heard of the problem that Jim 
encountered in the lubrication process. I can not give anyone a definite 
answer as to why the #16 needle bar on Jim's Amaya did not raise back to 
it's normal position before the color change started or for that matter why 
it allowed it to move at all. I am not sure that saying there is a bug in 
the software is exactly what we should be saying at this point. the software 
may be just fine and Jim just experienced a glitch. Murphy's Law loves 
glitches....they only happen on Friday nights, holidays or just as Melco 
turns out the lights......I think we are all wired the same and it surely 
can be frustrating.

Jim was a "bit" frustrated but he hung in there and was a good student 
during the push, pull, tug, tweak and cuss process of getting the Amaya back 
in sync. I think Jim may have even learned a thing or two....especially 
where the Z axis shaft is --I think he now has calluses on both hands from 
turning it by hand... ;-))...But he did have a serious--very serious problem 
and had he not been a good student, a tech call would surely have been in 
order for this one......good job Jim.......I know he was sweating, I could 
feel it through the phone.... ;-)).

Keep us informed with what Melco says about the software..

The adventurous type, like myself, would just go back into the maintenance 
menu and hit the 100,000,000 go button and try it again to see if it was 
just a glitch.....come'on Jim --what say--want'ta go thru that again?? ;-)) 
;-))

Rod

Embroidery Cottage
Rod & Sharon Springer
Melco Trained Amaya Tech/Trainer
Design Shop Pro+ Digitizing

Boise, ID  83713
208-938-3038

----- Original Message ----- 
From: "Eldred J Swapp" <ejswapp@xxxxxxxxxxxxx>
To: <amayausers@xxxxxxxxxxxxx>
Sent: Sunday, May 29, 2005 9:42 PM
Subject: [amayausers] Re: Need help with ** SERIOUS BUG ** in Amaya OS 
v5.07.043 !!


> Jim;
>
> All that I can say is thanks for being the genie pig.  My machine was laid 
> up last fall during our move from California to Nevada and me being 
> overseas working for three months.  The update was mailed to us in 
> November.  I just got my update in stalled last week and have been getting 
> the same messages but I know that I have not got the 10,000,000 or 
> 100,000,000 stitches on the machine.  I said that when I had a bit of time 
> I would do the services but will not do them now.
>
> Thanks
>
> Joel
> Embroidery by Joel
> Pahrump, Nevada
> ruth <ruthwilliams@xxxxxxxxxxxx> wrote:
> Hey, you mean I'm not the only one that think Rod Springer walks on water?
> We had bettered be careful though, he might get a big head. By the way, 
> "We
> Love You Rod".
>
>
> ----- Original Message ----- 
> From: "Laughing Palm Inc."
> To:
> Sent: Sunday, May 29, 2005 5:15 PM
> Subject: [amayausers] Re: Need help with ** SERIOUS BUG ** in Amaya OS
> v5.07.043 !!
>
>
>>
>> OK, it appears that Rod Springer is a TRUE GOD!! He just spent 2 hours on
>> the phone with me and it seems we're back in business!! YAY!!! *****
>> THANK YOU, ROD!!! *****
>>
>> I bow down to the great, all-knowing Melco Tech... =8'D)
>>
>> Seriously, I wanted others to know that the problem appears to be 
>> solved -
>> except for the fact that the software release is still buggy. So a
>> warning
>> to anyone who has this exact version of Amaya OS (v5.07.043)...DON'T do
>> the
>> 100,000,000 maintenance without getting a fix to the software - otherwise
>> your Amaya has a serious chance of getting damaged!
>>
>> You can be sure I'll be talking to Melco first thing Tuesday.
>>
>> Happy Holidays everyone...especially ROD!!
>>
>> - Jim
>>
>>
>> -----Original Message-----
>> From: amayausers-bounce@xxxxxxxxxxxxx
>> [mailto:amayausers-bounce@xxxxxxxxxxxxx] On Behalf Of Laughing Palm Inc.
>> Sent: Sunday, May 29, 2005 5:05 PM
>> To: amayausers@xxxxxxxxxxxxx
>> Subject: [amayausers] Need help with ** SERIOUS BUG ** in Amaya OS
>> v5.07.043
>> !!
>>
>> HELP, anyone!!
>>
>> I have encountered a serious problem with the new version of Amaya OS
>> software (v5.07.043) that I was just sent which has now rendered my Amaya
>> inoperable! After installing this new version, it had me perform a couple
>> of new maintenance procedures which I did not have in my previous version
>> of
>> Amaya OS (which was v4.01.019). One of them is the 100,000,000 stitch
>> maintenance routine, which has me apply grease to the cam & cam follower.
>> The problem with the maintenance procedure is that it lowers the needle
>> bar
>> on needle #16 all the way down for the maintenance to be performed, then
>> once you're finished, IT DOESN'T RAISE IT BACK UP!! Then it attempts to
>> MOVE the needle case left, however, the needle bar is STILL IN THE DOWN
>> POSITION, causing the needle case to jamb between needle positions 15 and
>> 16. (I had to break the needle that was in #16 to get the needle out of
>> the
>> needle plate!) At this point, the Amaya machine does not respond to any
>> commands because of the incorrect jammed position.
>>
>> No matter what I do, I can't get the Amaya to do anything, and I can't
>> seem
>> to get the needle bar raised!! H-E-L-P!!!!
>>
>> Anyone know what I can do?? I'm out of business until I get this
>> fixed...As
>> you might imagine, I'm angry & frustrated...can't you tell?!? Of course
>> it's a holiday weekend and I've got orders to do...and I can't get a hold
>> of
>> Melco's service dept...natch. =8~D)
>>
>> Desperately hoping someone can help us out! I'd welcome a call, toll-free
>> at 1-877-4EMBROIDERY (877-436-2764), or locally at 770-448-1171.
>>
>> Regards,
>>
>> Jim Sulsona
>> Laughing Palm, Inc.
>> Custom Embroidered & Screen Printed Products
>>
>>
>>
>>
>>
>
>
>
>
>
>

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