[amayausers] Re: Need help with ** SERIOUS BUG ** in Amaya OS v5.07.043 !!

Hey, you mean I'm not the only one that think Rod Springer walks on water? 
We had bettered be careful though, he might get a big head.  By the way, "We 
Love You Rod".


----- Original Message ----- 
From: "Laughing Palm Inc." <sales@xxxxxxxxxxxxxxxx>
To: <amayausers@xxxxxxxxxxxxx>
Sent: Sunday, May 29, 2005 5:15 PM
Subject: [amayausers] Re: Need help with ** SERIOUS BUG ** in Amaya OS 
v5.07.043 !!


>
> OK, it appears that Rod Springer is a TRUE GOD!!  He just spent 2 hours on
> the phone with me and it seems we're back in business!!  YAY!!!   *****
> THANK YOU, ROD!!! *****
>
> I bow down to the great, all-knowing Melco Tech...  =8'D)
>
> Seriously, I wanted others to know that the problem appears to be solved -
> except for the fact that the software release is still buggy.  So a 
> warning
> to anyone who has this exact version of Amaya OS (v5.07.043)...DON'T do 
> the
> 100,000,000 maintenance without getting a fix to the software - otherwise
> your Amaya has a serious chance of getting damaged!
>
> You can be sure I'll be talking to Melco first thing Tuesday.
>
> Happy Holidays everyone...especially ROD!!
>
> - Jim
>
>
> -----Original Message-----
> From: amayausers-bounce@xxxxxxxxxxxxx
> [mailto:amayausers-bounce@xxxxxxxxxxxxx] On Behalf Of Laughing Palm Inc.
> Sent: Sunday, May 29, 2005 5:05 PM
> To: amayausers@xxxxxxxxxxxxx
> Subject: [amayausers] Need help with ** SERIOUS BUG ** in Amaya OS 
> v5.07.043
> !!
>
> HELP, anyone!!
>
> I have encountered a serious problem with the new version of Amaya OS
> software (v5.07.043) that I was just sent which has now rendered my Amaya
> inoperable!  After installing this new version, it had me perform a couple
> of new maintenance procedures which I did not have in my previous version 
> of
> Amaya OS (which was v4.01.019).  One of them is the 100,000,000 stitch
> maintenance routine, which has me apply grease to the cam & cam follower.
> The problem with the maintenance procedure is that it lowers the needle 
> bar
> on needle #16 all the way down for the maintenance to be performed, then
> once you're finished, IT DOESN'T RAISE IT BACK UP!!  Then it attempts to
> MOVE the needle case left, however, the needle bar is STILL IN THE DOWN
> POSITION, causing the needle case to jamb between needle positions 15 and
> 16.  (I had to break the needle that was in #16 to get the needle out of 
> the
> needle plate!)  At this point, the Amaya machine does not respond to any
> commands because of the incorrect jammed position.
>
> No matter what I do, I can't get the Amaya to do anything, and I can't 
> seem
> to get the needle bar raised!!  H-E-L-P!!!!
>
> Anyone know what I can do??  I'm out of business until I get this 
> fixed...As
> you might imagine, I'm angry & frustrated...can't you tell?!?  Of course
> it's a holiday weekend and I've got orders to do...and I can't get a hold 
> of
> Melco's service dept...natch.  =8~D)
>
> Desperately hoping someone can help us out!  I'd welcome a call, toll-free
> at 1-877-4EMBROIDERY (877-436-2764), or locally at 770-448-1171.
>
> Regards,
>
> Jim Sulsona
> Laughing Palm, Inc.
> Custom Embroidered & Screen Printed Products
>
>
>
>
>

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