[amayausers] Re: Need help with ** SERIOUS BUG ** in Amaya OS v5.07.043 !!

We have that version of Amaya OS.  Don't know if we've done the 1000,000,000
maintenance yet, I'll have to ask my husban.

Regards,
Bev Thompson
Perdido Beach Embroidery

----- Original Message ----- 
From: "Laughing Palm Inc." <sales@xxxxxxxxxxxxxxxx>
To: <amayausers@xxxxxxxxxxxxx>
Sent: Sunday, May 29, 2005 7:15 PM
Subject: [amayausers] Re: Need help with ** SERIOUS BUG ** in Amaya OS
v5.07.043 !!


>
> OK, it appears that Rod Springer is a TRUE GOD!!  He just spent 2 hours on
> the phone with me and it seems we're back in business!!  YAY!!!   *****
> THANK YOU, ROD!!! *****
>
> I bow down to the great, all-knowing Melco Tech...  =8'D)
>
> Seriously, I wanted others to know that the problem appears to be solved -
> except for the fact that the software release is still buggy.  So a
warning
> to anyone who has this exact version of Amaya OS (v5.07.043)...DON'T do
the
> 100,000,000 maintenance without getting a fix to the software - otherwise
> your Amaya has a serious chance of getting damaged!
>
> You can be sure I'll be talking to Melco first thing Tuesday.
>
> Happy Holidays everyone...especially ROD!!
>
> - Jim
>
>
> -----Original Message-----
> From: amayausers-bounce@xxxxxxxxxxxxx
> [mailto:amayausers-bounce@xxxxxxxxxxxxx] On Behalf Of Laughing Palm Inc.
> Sent: Sunday, May 29, 2005 5:05 PM
> To: amayausers@xxxxxxxxxxxxx
> Subject: [amayausers] Need help with ** SERIOUS BUG ** in Amaya OS
v5.07.043
> !!
>
> HELP, anyone!!
>
> I have encountered a serious problem with the new version of Amaya OS
> software (v5.07.043) that I was just sent which has now rendered my Amaya
> inoperable!  After installing this new version, it had me perform a couple
> of new maintenance procedures which I did not have in my previous version
of
> Amaya OS (which was v4.01.019).  One of them is the 100,000,000 stitch
> maintenance routine, which has me apply grease to the cam & cam follower.
> The problem with the maintenance procedure is that it lowers the needle
bar
> on needle #16 all the way down for the maintenance to be performed, then
> once you're finished, IT DOESN'T RAISE IT BACK UP!!  Then it attempts to
> MOVE the needle case left, however, the needle bar is STILL IN THE DOWN
> POSITION, causing the needle case to jamb between needle positions 15 and
> 16.  (I had to break the needle that was in #16 to get the needle out of
the
> needle plate!)  At this point, the Amaya machine does not respond to any
> commands because of the incorrect jammed position.
>
> No matter what I do, I can't get the Amaya to do anything, and I can't
seem
> to get the needle bar raised!!  H-E-L-P!!!!
>
> Anyone know what I can do??  I'm out of business until I get this
fixed...As
> you might imagine, I'm angry & frustrated...can't you tell?!?  Of course
> it's a holiday weekend and I've got orders to do...and I can't get a hold
of
> Melco's service dept...natch.  =8~D)
>
> Desperately hoping someone can help us out!  I'd welcome a call, toll-free
> at 1-877-4EMBROIDERY (877-436-2764), or locally at 770-448-1171.
>
> Regards,
>
> Jim Sulsona
> Laughing Palm, Inc.
> Custom Embroidered & Screen Printed Products
>
>
>
>
>
>

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