[amayausers] Re: Need group input, please -- not a high priority

With 15 million stiches on the machine in less than 2 years, it sounds like you get a good bit of use out of it. I would certainly get the warranty. I do believe you are required to pay for a tech to service and tune-up the machine out of your pocket (approx. $150-$200) but after that you are covered. If a circuit board goes out, that will cost you at least several hundred dollars so I would leave everything to Melco and the tech to handle. (Sometimes the techs are guessing at that electronic stuff too, they are not easy to troubleshoot.) As far as names for the machine goes....mine is only given a name when it doesn't work like it should or when I damage a shirt. Then it has a lot of 4 and 5 letter names. :)


From: OnleeJudy@xxxxxxx
To: amayausers@xxxxxxxxxxxxx
Date: Mon, 30 Jan 2006 17:13:47 EST
Hi all.  This is a general question, and I'm curious about what ya'll  will
have to tell me.

I've just placed my second service call on Big Red. She has 15 million
stitches to her name (approximately), has been pampered and praised everyday,
covered every night, and maintained following all guidelines (and a little
extra). I have had her for 19 months. She lives in the sewing room, which is
carefully temperature controlled (never below 60 and never above 75).

The first service call required the replacement of the motherboard and Y
tracking motor. For this service call, the needlecase is completely frozen in
place -- it won't budge with the machine turned off, the emergency stop button
pressed, or for the offered bribe of a cup of hot chocolate with extra
whipped cream (which I kept for myself). Melco Tech Support is guessing it's
a
color change motor problem.

Here's the general question:

At 15 million stitches, should I have expected to have two motor problems
and a motherboard problem, or did I manage to get the one machine assembled
first after everyone returned to work from their various SuperBowl parties (the

day after the SuperBowl being the biggest single work absenteeism day in the
US)?

AND

Should I re-think my plan of putting the $100 per month into the bank for
service calls, since I have already had two?

All input will be deeply appreciated.



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