This message was posted by signman on AmayaUsers.com. PLEASE DO NOT REPLY VIA EMAIL. Instead, respond to the thread on the WEBSITE by clicking here: http://www.amayausers.com/boards/ultimatebb.php?/topic/1/525.html#000001 In my opinion, based on experience...for the amount of money we pay for the Amaya, the SALES REP or your area Service Tech SHOULD show up when your machine arrives-help you set it up, and run the test pattern on it right in front of you. This would certainly put an END to all problems that we buyers have had with new machines that just won't work right...or as in your case, a 6 month old or less machine requiring a tech call at YOUR expense even though it is on warranty and hasn't run right to begin with! I'll bet at least 75% of the chat board will agree with me on this-that Melco would SAVE money by sending a 'setup' person on delivery to GUARANTEE and prove that 'your' machine worked right when it was delivered! =========================================================== The AmayaUsers Mailing List Website: http://www.amayausers.com Discussion Board: http://www.amayausers.com/boards Subscribe/Unsubscribe: http://www.amayausers.com/list ===========================================================