[amayausers.com] Re: Machine down, Tech Support guessing!
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- To: amayausers@xxxxxxxxxxxxx
- Date: Mon, 11 Jan 2010 01:15:54 UT
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I have been out of things for a while and had not seen a lot of these replies,
so I will clarify some things.
Brian I never meant to slander you, I am sure you do very good service, and I
do appreciate you coming up with only a few days notice. I was and am
frustrated with Melco. The entire situation has been a fiasco and made me very
sorry to have ever purchased a used amaya.
Now I find out that the warranty does transfer because it was bought before
2008, but the warranty doesn't cover the board or z motor. They seem like
important pieces to me.
As far as my stating that Melco techs are trained to replace the cheapest items
first, this is part of an email I got from Chris Fenton, Melco Technical
Support Manager,
"MelcoTech always tries to suggest what parts might be needed for a service
call and we try to suggest the least expensive part that might correct the
problem (when multiple parts could be the cause)."
After 3 hours on the phone with tech support (colorado not Brian) no one ever
mentioned that it could be the board, all they said was the z motor. They
transferred me to parts to order a z motor and parts asked if I wanted a board
also. Since tech support never mentioned a board, and the parts guy told me
that it is not returnable because some people swap the board and send back the
old one, I told them no. In hindsight I should have paid the $1350.00.
My problem was and still is this: If I pay the money, order a new board, have
Brian come back out and the problem is something else, I am going to be $2700
into a used machine that still doesn't work. In my post repair dealings with
Melco they suggested that it could be a servo motor, stepper motor, or just a
surge problem.
In fairness after a lot of back and forth Chris Fenton from Melco has offered
to take back the board and waive restocking fees. But my fear is that we hook
up the new board and whatever caused the problem in the first place happens
again, and it ruins the new board. I wish there was some way for Melco to
figure out why the machine broke.
Anyway, Brian I am sorry if any of my frustrations spilled over onto you. When
I asked you to make sure that it was the motor before you replaced it I didn't
realize you couldn't test that first.
And I am really happy that you are still willing to fix my machine because as
soon as I can get the money together I will call you.
Dave
**I edited some of my original posts after consideration**
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