[amayausers] Re: Help!

ughhh........oh boy.......---Bet Jim  Sulsona can relate to this one!!!! 
Sic'em Ed

Rod

Embroidery Cottage
Rod & Sharon Springer
Melco Trained Amaya Tech/Trainer
Design Shop Pro+ Digitizing

Boise, ID  83713
208-938-3038
----- Original Message ----- 
From: "Dianne Hasemeyer" <dstitch@xxxxxxxxxxx>
To: <amayausers@xxxxxxxxxxxxx>
Sent: Thursday, June 02, 2005 11:45 AM
Subject: [amayausers] Re: Help!


> Ed Thanks for your email. I screwed up and hit the color change with the
> black front cover off! If that is something you can walk be through I will
> give you a call, if not I've already contacted melon for a rep. I'm pretty
> tech friendly, if you could explain how to get the needles back up I'd 
> love
> your help!
>
> Thanks
>
> Dianne Hasemeyer
>
> D-Stitch Embroidery
> www.dstitch.net
> (707) 838-6530
>
> -----Original Message-----
> From: amayausers-bounce@xxxxxxxxxxxxx
> [mailto:amayausers-bounce@xxxxxxxxxxxxx]On Behalf Of E. Orantes
> Sent: Thursday, June 02, 2005 10:30 AM
> To: amayausers@xxxxxxxxxxxxx
> Subject: [amayausers] Re: Help!
>
>        Wait a minute!  You mean to say that all your needles bars have
> dropped
> down?  That's not good.  One of two things has happened.  Either you
> commanded a color change with the one of the black plastic front covers 
> off,
> or your needle case has come away from the front of the machine.
>        The latter is not a common occurrence.  That would definitely give
> you an
> error you described earlier.  Although it's a problem that can be fixed, 
> in
> my opinion, you're going to want someone who is comfortable with the
> technicalities of the needle case to put it back on and determine what
> caused it to come off in the first place.
>        If it's the first of the two situations, I suggest you contact me
> via phone
> as I would attempt to walk you through fixing your problem.
>        First let's determine what happened and go from there.  My direct
> line is
> 504-258-6260.  I'm sitting by the phone right now and have a minute to
> spare.
> Good luck,
> Ed
>
> -----Original Message-----
> From: amayausers-bounce@xxxxxxxxxxxxx
> [mailto:amayausers-bounce@xxxxxxxxxxxxx]On Behalf Of Dianne Hasemeyer
> Sent: Thursday, June 02, 2005 11:49 AM
> To: amayausers@xxxxxxxxxxxxx
> Subject: [amayausers] Re: Help!
>
>
> Thanks Ed for replying. I checked everything and tried the emergency stop!
> No avail!! Now I have cleaned the sensor, the needles all dropped down and
> it wont come back up!
>
> Dianne Hasemeyer
>
> D-Stitch Embroidery
> www.dstitch.net
> (707) 838-6530
>
> -----Original Message-----
> From: amayausers-bounce@xxxxxxxxxxxxx
> [mailto:amayausers-bounce@xxxxxxxxxxxxx]On Behalf Of E. Orantes
> Sent: Thursday, June 02, 2005 8:29 AM
> To: amayausers@xxxxxxxxxxxxx
> Subject: [amayausers] Re: Help!
>
> Dianne,
>        A Color Change Stepper Index Error is telling you that your needle
> case has
> stopped somewhere between the center of two needles and that the machine 
> has
> lost the road map to which way it has to go next.  Now, what has caused 
> the
> needle case to stop where it is should try to be determined or else you 
> will
> continue to get this error due to it being caused by the same problem.  It
> could be caused by, but definitely not limited to, some of the following:
>
> Something physical has stopped the needle case from moving
> Needle case Index Sensor is dusty or dirty due to lint or oil
> Needle case Index Sensor is malfunctioning
> Needle case Index Sensor is loose
> Needle case is loose
> A software glitch has confused the color change motor and now it's dumb
> Mother Melco, queen of all Amaya, on the red planet Saurer, is calling her
> children home
>
> Chances are it's either a dusty sensor or a software glitch.  A quick way 
> to
> try and recover from this is to hit the E-Stop button and then release. 
> Her
> natural tendency is to move the needle case in one direction or another
> until she finds a needle's center and then stops.  If your problem was a
> fluke thing, then you can now go about your business.  If this doesn't fix
> your problem, you should try and re-boot.  No, don't kick the machine, 
> just
> turn it off and then on again.  If this error continues to plague you and
> your loved ones, you should consider squirting some clean air just between
> the lower portion of the needle case and the machine - just above the
> presser foot.  It's a tight spot but if you move the needle case to needle
> 16 and access it from the left with the thin plastic tube that comes with 
> a
> can of air, you should be able to reach the area with no problem.  (You 
> also
> might choose to move the pantograph all the way back so you don't poke
> yourself in the eye with a hoop arm.)  This is where the, black in color,
> plastic Index Sensor, with it's four colorful wires attached, is located.
> Blowing air through this sensor is part of one of the maintenance timers,
> although I forget which one.  It's an optical sensor which means it uses a
> light beam, too small to see, and if the beam is blocked by something, say 
> a
> small piece of dust or a drip of oil, it can fool the machine into doing
> something silly.  Maybe on future Amaya, this sensor will be covered to 
> some
> degree or located in a less susceptible area on the machine.  Let's cross
> our fingers.
>
> Good luck to ya'.
> Ed
>
>
> Ed & Maralien Orantes
> E.M. Broidery
> 900 Terry Parkway, Ste. 200
> New Orleans, La. 70056
> 504-EMBROID ery (504-362-7643)
>
> -----Original Message-----
> From: amayausers-bounce@xxxxxxxxxxxxx
> [mailto:amayausers-bounce@xxxxxxxxxxxxx]On Behalf Of Dianne Hasemeyer
> Sent: Wednesday, June 01, 2005 3:32 PM
> To: Amayausers@Freelists. Org
> Subject: [amayausers] Help!
>
>
> I have got this error while sewing out a design COLOR CHANGE STEPPER INDEX
> ERROR Has anyone else had this error message, if so what did you do to 
> fix?
>
> Thanks
>
> Dianne Hasemeyer
>
> D-Stitch Embroidery
> www.dstitch.net
> (707) 838-6530
>
>
>
>
>
> 


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