[amayausers] Error Message

Help!
We have 2 Amayas and they were linked together.  On Friday we had the following:

On Head 1 we got a scheduled maintenance message for the Rotary Hook 200,000 
stitch was due.  When we clicked to do it we got an error message:  Error 
moving the sewing machine - maintenance will not complete.  We clicked 'ok' and 
it closed.

On Head 2 we had a scheduled maintenance message for a 2,000,000 Stitch 
Interval Timer.  Each time we tried to perform the job we received an error 
message:  Z axis time out error.  The needle would come down and we had to shut 
the machine down completely to get out of it.  

We shut everything down for the weekend.

Monday morning we turned on both machines but did not have them linked 
together.  We received the following:

On Head 1 no job appeard but we still got the Maintenance 200,000 message and 
the same error message as above, error moving the sewing machine.  We clicked 
to get out of the maintenance and continued to work on the machine ignoring the 
message and error.

On Head 2 (cluster 2, head 1)  we received the same 2,000,000 maintenance 
message and the same z axis error and the same needle coming down and had to 
shut down to get out.  When we turned on the machine then if we clicked ignor 
on the maintenance screen we could continue working.

Today (Tuesday) we started both machines but they are not linked.

Head 1 we received the same 200,000 maintenance and we clicked to step 1 and it 
let us proceed thru the scheduled maintenance.  So all was ok there.

Head 2 we received the same 2,000,000 maintenance and deciding to continue as 
it worked on head 1 we clicked step 1 and received the following:  it moved to 
needle #16 and we received the error we had on head 1 for 2 days...Error moving 
sewing machine, maintenance will not complete.

Whew!  this is long but we really need to figure out what to do here.  
Something is mixed up somewhere.  Any ideas what to try before we call Melco?

Thank you!!!

Lora Cameron
Sport Products Mfd., Ltd. 
4756 Murphy Road
Oregon, WI  53575
608=835-5791
www.sportproducts.org

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