[amayausers] Re: Design Shop lockup

Roland,

I am willing to answer you?

Have you reloaded the software yet, and done the things I and others here at Melco have requested of you to do? These requests were made to eliminate your computer from the mix of problems you have? The answer I always get from you is that you do not have the time to do so, or you are PC illiterate. I even offered to call you, but it was call you after your shop is closed. So I made arrangements to call you on a certain date, on my time, and in response to me making arrangements to call you, you sent me some designs you wanted me to tell you how to fix. It seems we went from some friendly help, to train over the phone! Then when I did call you (after preparing for the call by looking at each design and writing down suggestions and preparing myself for 1 to 2 hours so I could help you) on the date and time you requested I called and you still had some things to do and did not have time to talk! We never did get time to discuss the designs, nor get the software reloaded.

I have a saying Roland, "burn me once, shame on you, burn me twice, shame on me."

I might also point out, that the techs who do monitor this list, including myself, do so as time permits and much of it ON OUR OWN TIME, and not as a requirement by Melco. This list was formed and is here not by Melco, but users of the Amaya to help each other. It is not and was never meant to be an alternative method of contacting Melco nor for expecting help from Melco. The fact that Melco responds on this list is due to a few who feel they can help and do so on their own. Many of the Melco Techs who respond here are independent technicians and do not work directly for Melco. The fact they do not respond to you is understandable. This list was not created to be used to try and put pressure on Melco by posting publicly problems you are having and thinking they are going to respond quicker because you do.

You are now mixing in the SLOW down you have had in the past with Group Names as you are having the SAME issue with them as well. Before it was problems with loading a graphic. Before, the problems you reported with group names was that the PAUSE was not working like you thought it should. There were also a couple of other issues, all of which were issues that were not problems with Group Names, but in the proper use of Group Names. The PAUSE key works just as it was designed to do. The STOP should be used for the type of stopping you are looking for. I spent over 1 hour writing you an email about the issues, explaining how it does operate, how to use it correctly etc. When I asked you about it, the response from you was that you had printed it out but had not read it as you did not have time to do so.

Now we are back to square 1 again. The slow downs reported the last time I communicated with you had to do with a very high resolution, large graphic and it slowed down when you loaded it. It loaded here fine for me and I was able to process it for you and send it back. It was a cooking graphic for some aprons, and I went ahead and did the conversion for you. I did the conversion, explained that the graphic was not clean, as it had multiples of many of the items in the Vector Object list but I spent about an hour and cleaned it up a bit and even explained in my email to you it needed some more clean up etc. You responded with an email that I had done this but that it had many areas you still had to clean up, lower the stitch count etc. to make it work. I guess you felt I should have done the entire thing for you?

The slow down you reported before was not an issue reported with the Group Names. Now you are experiencing a slow down with group names as well as with loading the graphic you were using before. I again ask, have you done as requested and un-installed and then re-installed the software to make sure there is no corruption? I also will tell you again, you are using the recommended bare minimum for computer to run the software, but are using all the high end features of digitizing and graphics stuff, along with running the Amaya software at the same time. Expect slow to be the norm with the type of use you are giving the computer you are using. You and I have already had this discussion and you have stated that you are going to split the software out and put the Amaya software in its own computer and Design Shop in its own computer. You stated you already have another computer? Have you done this yet?

Not long ago, you posted results of Defrag and Scandisk running on your computer. There were some exceptions listed that would not defrag or work correctly. This is indication of files corrupted on the Hard Drive. I still contend there is an issue in the PC that needs taken care of. Until you are able to and have time to do as requested, it is fruitless for anyone to respond to you or your problems. I feel I have given more than ample time to you and am not willing to spend any more of my personal time, or Melco's time until you are willing to work with us and help yourself.

Sincerely,
Jeff Banks


----- Original Message ----- From: "Roland R. Irish III" <signman@xxxxxxxxxxxxxxxxxxx>
To: <amayausers@xxxxxxxxxxxxx>
Sent: Monday, September 26, 2005 2:18 PM
Subject: [amayausers] Re: Design Shop lockup


I know this isn't worth posting since I"m being blackballed and ignored by
techs....they seem to think we only make this stuff up!
We have 6 names (first name only) in Design shop in a 'group name'
list...the first time we've tried using it since the upgrade....
and it took over FIVE MINUTES just to make a change in the density and get
it back to the window!
Anyone else observe this massive slowdown?
No doubt I'll get some real responses from a couple of you...then a Tech
will jump in and say it must be something I"m doing...NOT the fault of the
program...or blame it on my computer or operator error....
my last questions about failure of Amaya OS to load any designs has YET to
be answered!
Really making my wife rethink buying another one....
Roland




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