[amayausers] Re: AMAYA info, and follow-up

Pat Richards
I am also a Melco Partner and have always been paid promptly.  I think that
you explained that comment with the phrase "disgruntled x-Melco employee".
As far as sales reps, I have only dealt with Don, who has always been very
helpful and professional.  Any price info has always come in written form.
I have never had a bad experience with anyone from Melco, from sales reps in
the field to the top people in Denver.  I have found Melco, in general, to
be one of the finest companies I have ever done business with.   I agree
with Pati.  There may have been some kind of misunderstanding of who wanted
what.  I would recommend a fresh start, if not with the original rep, then
another.  What you have described would certainly be frustrating to anyone.
But it is so unlike anything I have experienced with anyone at Melco.
I would also like to address the problem of the outline that you witnessed
on your demo.  Although the machine is very sophisticated it has one
problem, it is very stupid.  It will only do what the computer is telling it
to do.  There are two main reasons that an outline may not line up. If an
item is not hooped properly it can move in the hoop. The machine stitches in
an invisible plane, it doesn't care where the fabric is. The outline is
usually the last thing to be stitched.  If the rest of the design has
shifted during sew out , which is not uncommon, the machine will still
stitch the outline where it thinks it should be in relationship to the
design it just stitched.  It won't realize the rest of the design shifted
due to operator error or some other problem.  The other thing that may cause
the problem is bad digitizing.  When I give a demo I also demo the software.
I use that exact example to demonstrate the importance of having good
software.   I run a design with poor registration, which is not uncommon in
some stock designs, and then show how to correct it with the software.
Hope this has been some help.  It really is a good company and machine.
Good luck with your endeavor.

Frank
Force Ten Embroidery

----- Original Message -----
From: <Pupcakesemb@xxxxxxx>
To: <amayausers@xxxxxxxxxxxxxxxx>
Cc: <jnajjar@xxxxxxxxx>
Sent: Sunday, November 30, 2003 11:54 AM
Subject: Re: [amayausers] AMAYA info, and follow-up


> To Pat Richards, I am an Amaya owner in the Northeast who has done
business
> with both Don McCreadie and Jon Najjar and they have never given me
misleading
> price information.  It must be a  misunderstanding.  Also, both have sent
me
> their price information in writing after our discussions.  I think you
should
> give them another chance.
>
> Secondly, I am a Partner and I have been paid very timely.
>
> Pati
> Pupcakes Embroidery
>



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