[access-uk] Re: tesco again

Well Andrew, a bit of interest has been shown on VI-gen on this subject.  I
certainly do not intend 'blaming' people with learning difficulties in
particular.  Its simply that its inappropriate to expect many of this group
to be able to be helpful to the degree we might like.

On a more general tack, some staff simply do not have a personality much
given to being helpful.  I often stop staff, when I can spot them, and
usually get good assistance.  This happened to me many times at a branch of
Sainsbury and I found the great majority of staff I stopped were glad to
help.  Maybe it was a welcome break from more mundane tasks.  Others, and
more noticeably at Tesco, do seem to have an attitude problem when being
asked to do something, that may or may not be in their contract, such as
being helpful.  Maybe they're just having a bad day, I tell myself.

Ray.

----- Original Message ----- 
From: "andrew shipp" <andrew-shipp4@xxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Monday, August 09, 2004 1:07 PM
Subject: [access-uk] Re: tesco again


Ray I think what you say here is very bad excuse for poor management of
Tesco,  You cannot blame people like this.   I am beginning to think of all
that has been said on the subject that  some erriors have better delivery
service  than others,  but it looks as if there is more bad ones  than good.
Regards

Andrew Shipp

Located Northamptonshire

Home phone 01604-517007,

Mobile )07773457805,

Email andrew-shipp4@xxxxxxxxxxxx

I am also the Manager and Moderator of blind-gardening.

All Messages are checked before sending by Norton anti Virus.
----- Original Message ----- 
From: "Ray's Home" <rays-home@xxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Monday, August 09, 2004 11:58 AM
Subject: [access-uk] Re: tesco again


> Trouble is Carol that Tesco, like many supermarkets, often employ people
> with learning difficulties to stack shelves etc. and these people, often
> willing and as helpful as they want to be, simply cannot do the job.
>
> I suspect too that if people do mention favourable experiences at their
> local store, it is more likely down to luck, or an enlightened store
manager
> at that branch.
>
> Ray.
>
> ----- Original Message ----- 
> From: "carol pearson" <carol.pearson@xxxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Monday, August 09, 2004 11:46 AM
> Subject: [access-uk] Re: tesco again
>
>
> Wally,
>
> I can agree wholeheartedly with what you write and, although my husband
> does the bulk of the shopping, he is often given someone to help him who
> cannot read, never shops for themselves and doesn't know where anything
> is in the store.  I have been thinking of trying Tesco again.  (When we
> were in London we had a disastrous delivery . . . and I won't bore you
> all with the problems now.)  Your comments have made me wonder if it's
> really worth having another go.  If anyone therefore has some good,
> positive stories and has had good service for some time, please say so.
>
>
> --
> Carol
> carol.pearson@xxxxxxxxxxxx
>
>
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
> Of Wally.Harding@xxxxxxxxxxx
> Sent: 09 August 2004 09:24
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: tesco again
>
>
> the pickers are often low paid youngsters, probably school kids who want
> to earn a few bob but don't either care, think or know about these
> issues. Most, probably never do the shopping, mum and dad always do it
> for them. They simply have to turn up at meal times and eat it, having
> first complained about what was on offer.
>
> further more, I sometimes get the impression that they can't or won't
> read, because the notes we've added to items seem to go ignored. Well
> perhaps that's a bit harsh, maybe they're just under pressure and they
> do have to pick at least two orders simultaneously!
>
> I know not all kids are like this but the  ones with more up top see the
> pay and say that it's not for them. I guess if you pay peanuts, you get
> monkeys. smile.
>
> We once ordered a bottle of mouth wash and had it substituted with
> steredent! apart from mouths what do the two have in common that would
> make the steredent a good substitute? also this week we had some bananas
> that had obviously been broken off a larger bunch, oops sorry bananas
> come in hands, but on doing so they have split the skins. don't they
> know that if you want to successfully break a number of bananas off a
> larger hand you should grip and separate them at the top, not grip the
> bananas themselves because it's easier to get hold of them.
>
> Sorry, having a bad day today, took a bottle of milk, yes a new full
> one, out of the fridge and half of it was solid ice and the other half
> went everywhere when the bottom of the bottle fell out.. chuckle.
>
> No! it didn't come from Tesco. smile.
>
> Wally Harding
> RNIB Hi-tech support
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx]On Behalf
> Of andrew shipp
> Sent: 06 August 2004 18:52
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: tesco again
>
> Hello Barry I would be very interested in any article you can send me on
> this,  I spoke to there customer service and they tell me as long as
> they are sold  by midnight of the date  stated on the packet they are
> within there right to sell it to you.  Ok I should of possible stated a
> longer date but haven't any of there pickers got any common sense  or is
> this asking to much of them.  I am really steaming over this one as this
> isn't the first time this has happened to me.  If I have to I will start
> shopping some were else were  they do take care of there customers.
> Regards
>
> Andrew Shipp
>
> Located Northamptonshire
>
> Home phone 01604-517007,
>
> Mobile )07773457805,
>
> Email andrew-shipp4@xxxxxxxxxxxx
>
> I am also the Manager and Moderator of blind-gardening.
>
> All Messages are checked before sending by Norton anti Virus.
>
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