Hi Carol & all, We've been online shopping with Tesco for several years now. The only really bad experience we had was one day when the delivery service's computer went bang, we had about ten children coming to lunch and nothing to give them and no prospect of it being delivered in time. Otherwise our experience of the service has been really very good. I can't think of an inappropriate substitution or significantly wrong delivery. Sorry to be so horribly upbeat folks. Cheers now. Ian -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of carol pearson Sent: 09 August 2004 11:47 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: tesco again Wally, I can agree wholeheartedly with what you write and, although my husband does the bulk of the shopping, he is often given someone to help him who cannot read, never shops for themselves and doesn't know where anything is in the store. I have been thinking of trying Tesco again. (When we were in London we had a disastrous delivery . . . and I won't bore you all with the problems now.) Your comments have made me wonder if it's really worth having another go. If anyone therefore has some good, positive stories and has had good service for some time, please say so. -- Carol carol.pearson@xxxxxxxxxxxx=20 -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Wally.Harding@xxxxxxxxxxx Sent: 09 August 2004 09:24 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: tesco again the pickers are often low paid youngsters, probably school kids who want to earn a few bob but don't either care, think or know about these issues. Most, probably never do the shopping, mum and dad always do it for them. They simply have to turn up at meal times and eat it, having first complained about what was on offer. further more, I sometimes get the impression that they can't or won't read, because the notes we've added to items seem to go ignored. Well perhaps that's a bit harsh, maybe they're just under pressure and they do have to pick at least two orders simultaneously! I know not all kids are like this but the ones with more up top see the pay and say that it's not for them. I guess if you pay peanuts, you get monkeys. smile. We once ordered a bottle of mouth wash and had it substituted with steredent! apart from mouths what do the two have in common that would make the steredent a good substitute? also this week we had some bananas that had obviously been broken off a larger bunch, oops sorry bananas come in hands, but on doing so they have split the skins. don't they know that if you want to successfully break a number of bananas off a larger hand you should grip and separate them at the top, not grip the bananas themselves because it's easier to get hold of them. Sorry, having a bad day today, took a bottle of milk, yes a new full one, out of the fridge and half of it was solid ice and the other half went everywhere when the bottom of the bottle fell out.. chuckle. No! it didn't come from Tesco. smile. Wally Harding RNIB Hi-tech support -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx]On Behalf Of andrew shipp Sent: 06 August 2004 18:52 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: tesco again Hello Barry I would be very interested in any article you can send me on this, I spoke to there customer service and they tell me as long as they are sold by midnight of the date stated on the packet they are within there right to sell it to you. Ok I should of possible stated a longer date but haven't any of there pickers got any common sense or is this asking to much of them. I am really steaming over this one as this isn't the first time this has happened to me. If I have to I will start shopping some were else were they do take care of there customers. Regards Andrew Shipp Located Northamptonshire Home phone 01604-517007, Mobile )07773457805, Email andrew-shipp4@xxxxxxxxxxxx I am also the Manager and Moderator of blind-gardening. 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