[access-uk] Re: talks from vodaphone

You might be interested then in the "Say no to 0870" campaign.

More at:

http://www.moneysavingexpert.com/cgi-bin/viewnews.cgi?newsid1086555604,78422,
and
http://www.saynoto0870.com/

"How much can you save?

Someone who makes one daytime and one evening 0870 call per week, each lasting 15 minutes, would pay £87 on BT Together or £124 on One Tel standard over
a year, yet if the ?normal calls? route were taken instead it?d cost £31 and £39 ? and someone with free minutes would pay nothing."


Deon
At 14:30 05/02/2006, you wrote:
Some of the voda numbers are classed as internal lines if you phone from your mobile and you pay nothing, you just phone an extension number from your mobile for example.

That 0870 number drives me nuts and if they don't change that dratted music sometime soon I'll do something I'll regret LOL

trace

----- Original Message ----- From: "roger south" <roger.south@xxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Sunday, February 05, 2006 9:06 AM
Subject: [access-uk] Re: talks from vodaphone


I called Voda on my mobile using 191 yesterday and had no trouble at all. I carefully explained in detail my needs and they put me through to Sales who after listening found the information I needed. I need to go to the local shop and select a phone. They will then send it away to whoever it is and the TALKS will be installed with the phone being returned to the shop. This will take 2 weeks. I said that this is great in theory but when we arrive at the shop they usually know nothing. So he rang my local shop who knew all about it and are expecting me to arrive sometime this week.

Using the mobile means you pay 25 pence for the call whereas the 0870 number is 8 or 10 pence a minute.

Roger

If you must choose between two evils, pick the one you've never tried before.

----- Original Message ----- From: "allykelly" <ally.kelly@xxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Saturday, February 04, 2006 3:20 PM
Subject: [access-uk] Re: talks from vodaphone


Hi Husna ,

Just off the phone to a nice lady at Vodaphone who did know about " talks" but said we had to go through the RNIB to have it installed in one of there phones.She was not aware of any means by where the phone could be ordered through Vodaphone with talks installed. More than a bit disappointed.

Alistair


----- Original Message ----- From: "Husna Begum" <mail@xxxxxxxxxxxxxxxxxxx> To: <access-uk@xxxxxxxxxxxxx>; <Ian.macrae@xxxxxxxxx> Sent: Saturday, February 04, 2006 2:54 PM Subject: [access-uk] Re: talks from vodaphone


Hi,

When I phoned I knew to call it the speaking phone as I remember people on
this list saying that that was what Vodaphone recognised it as. I phoned
08700 733 222 which some one posted on this list as being the customer
services number for the special needs department. However, after choosing
from the option I thought was suitable I was put through to a man and after
saying I wanted to find out more about the speaking phone he put me on hold
for several minutes and then said that their phones did not support that. I
realised that he was talking about some thing else and said it read out
menus etc for blind people. he put me on hold for about 5 minutes and then
said he would have to put me through to their sales department. After he had
done this I went through the whole process of explaining that I wanted to
ask some questions about the speaking phone which read out menus etc for
blind people, (basically the same thing as I had previously explained to the
customer services person). after putting me on hold again for a while he
said he would have to put me through to their internet division and then he
cut me off. a distinctly bad example of customer service and very
unsatisfactory!!


But has any one managed to get either Nokia 9210i, Nokia 9300 or Nokia 9500
with talks from Vodaphone? if so how did you manage it??


Thanks,
Husna

----- Original Message -----
From: "Spring Flower" <spring.flower@xxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Saturday, February 04, 2006 2:18 PM
Subject: [access-uk] Re: talks from vodaphone


The industry standard as it was for this product is Talks so you'd think
that the staff at whereever would know it as such, that's what I'm trying
to
say.

When you go to the supermarket you don't ask for lettuce when you want
bacon
right?

Trace

----- Original Message -----
From: <deonv@xxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Friday, February 03, 2006 8:56 PM
Subject: [access-uk] Re: talks from vodaphone


> If you want to make your life simpler, assume the other party knows > very
> little about this particular matter. This is not patronising but > simply
> prevents misunderstandings, saves time, keeps your blood pressure > down
and
> results in higher productivity/creativity!!!
>
> So, without being condescending, explain in words that all know, > exactly
> what you want. It is presumptious to think that the majority of > people
> would know the names/terms used in adaptive technology/software.
>
> If you can't appreciate this, tough luck!
>
> Deon
> At 19:46 03/02/2006, you wrote:
>>I don't find that strange at all as the phone both talks and speaks - >>it
>>also communicates verbally! What do you know yours as?
>>
>>JT
>>
>>-----Original Message-----
>>From: "access-uk@xxxxxxxxxxxxx" <access-uk@xxxxxxxxxxxxx> on behalf >>of
>>"Spring Flower" <spring.flower@xxxxxxxxxxxxxxxxx>
>>Sent: Friday, February 03, 2006 7:27 PM
>>To: "access-uk@xxxxxxxxxxxxx" <access-uk@xxxxxxxxxxxxx>
>>Subject: [access-uk] Re: talks from vodaphone
>>
>>
>>I find it strange that they call it a talking/speaking phone, well it
>>is, but its hardly what we know it as and would have no idea that's >>how
>>they know it.
>>
>>there's certainly a lot of room for improved communications here.
>>
>>Trace
>>
>>
>> ----- Original Message -----
>> From: Tristram Llewellyn <mailto:tris-l@xxxxxxxxxx>
>> To: access-uk@xxxxxxxxxxxxx
>> Sent: Friday, February 03, 2006 2:04 PM
>> Subject: [access-uk] Re: talks from vodaphone
>>
>> Successful aproaches have been made on this front and I have
>>seen people with phones and Talks under this provision though it >>appears
>>communication of this to local stores is somewhat patchy.
>>
>> The most successful aproaches from some personal experience >> in
>>assisting others often involve getting hold of a manager or more
>>knowledgeable/motivated sales individual at a local Vodafone shop and
>>ply them with phrases like "talking phone for a blind person". If >>you
>>walk in walk with "Talks" or "synbian 60/80" on your lips the sales
>>unless very into technology for it's own sake glaze over in the way
>>about 95 percent of general population do.
>>
>> Lead time between order at shop is about 2 weeks as Deon has
>>reported.
>>
>> Regards.
>>
>> Tristram Llewellyn
>> Sight and Sound Technology
>> Technical Support
>> www.sightandsound.co.uk
>>
>>
>> ----- Original Message -----
>> From: kevin and emma <mailto:kream@xxxxxxxxxxxx>
>> To: access-uk@xxxxxxxxxxxxx
>> Sent: Friday, February 03, 2006 11:38 AM
>> Subject: [access-uk] Re: talks from vodaphone
>>
>> aha, you've come across the joys of vodafone and >> talks!
>>it's been done to
>> death on here! smile. simply, forget it! vodafone do
not
>>have a clue! they
>>                 don't pass on relevant info to their high street
stores,
>>and their customer
>> service centres don't know what on earth your >> talking
>>about. when this was
>> covered on intouch last year, the story was if you >> had
>>any problems contact
>> some guy called mike duxbury at vodafone. again, >> don't
>>bother! maybe i'm
>> just unlucky but i've never had a response of any >> sort
>>from him to my
>> emails, and last time i tried, the telephone number
>>given at the time
>> doesn't work.
>> rant over! smiles.
>> Kevin - co-owner/moderator of the blind gamers
>>discussion list
>> contact me via email/msn:
>> kream@xxxxxxxxxxxx
>> ----- Original Message -----
>> From: "Husna Begum" <mail@xxxxxxxxxxxxxxxxxxx>
>> To: <talks@xxxxxxxxxxxxxx>; >> <access-uk@xxxxxxxxxxxxx>
>> Sent: Friday, February 03, 2006 6:17 AM
>> Subject: [access-uk] talks from vodaphone
>>
>>
>> > Hi,
>> >
>> > I am thinking of getting a phone with talks on it. >> I
>>think I want one
>> > with a full keyboard as it will be easier to write
>>notes or texts. Also
>> > I want to have the option of possibly using gps >> such
>>as street talk or
>> > way finder. What is the best phone to get which is
>>compatible with talks
>> > and gps services? and is it okay to get symbian 80
>>phones or should I
>> > restrict my self to symbian 60, if so why?
>> >
>> > I called vodaphone yesterday to ask them some
>>questions but they didn't
>> > know what I was talking about and kept passing me
from
>>department to
>> > department. Should I speak to a specific person >> and
>>who would this be?
>> >
>> > How much should I expect to pay for phones such as
>>this?
>> > Does vodaphone provide the Premium version of >> talks
>>version 2.5? Do the
>> > phones have a loud speaker? Is a memory card
included?
>> >
>> > Which is the best phone to get from Nokia 9210 /
>>9210i, Nokia 7700,
>> > Nokia 9300 or Nokia 9500? And do vodaphone >> provide
>>any of these? Also
>> > is orange doing anything like this?
>> >
>> > Also what do you think about the Nokia 6630?
>> >
>> > I know there's a lot of questions here but I would >> be
>>very grateful for
>> > any advice as I have found vodaphone to be >> distinctly
>>unhelpful so far
>> > although maybe I wasn't speaking to the right >> person.
>>How have you found
>> > using vodaphone with talks, if anything goes wrong
are
>>they of any help?
>> > And if you buy talks from them does it get >> installed
>>for you?
>> >
>> > Thanks so much,
>> > Husna
>> >
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