[access-uk] Re: talks from vodaphone

I there there is a special needs number, when I phoned it was on a Satruday and the guy on the phone wasn't one of the normal staff.

Trace

----- Original Message ----- From: "kevin and emma" <kream@xxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Sunday, February 05, 2006 11:39 AM
Subject: [access-uk] Re: talks from vodaphone



hi roger et al, this appears to be the problem with ringing vodafone, it
seems purely down to whoever you speak too as too whether they know what
your talking about. things would have been much easier for us all if they'd
implemented one specific number for talks enquiries only! or if this duxbury
bloke had followed up on his comments on in-touch instead of disappearing
off the planet! well hopefully from what folks have said, they seem to at
least be beginning to get organised on this subject. better late than
never! smile.
Kevin - co-owner/moderator of the blind gamers discussion list
contact me via email/msn:
kream@xxxxxxxxxxxx
----- Original Message ----- From: "roger south" <roger.south@xxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Sunday, February 05, 2006 9:06 AM
Subject: [access-uk] Re: talks from vodaphone



I called Voda on my mobile using 191 yesterday and had no trouble at all.
I
carefully explained in detail my needs and they put me through to Sales
who
after listening found the information I needed. I need to go to the local
shop and select a phone. They will then send it away to whoever it is and
the TALKS will be installed with the phone being returned to the shop.
This
will take 2 weeks. I said that this is great in theory but when we arrive
at
the shop they usually know nothing. So he rang my local shop who knew all
about it and are expecting me to arrive sometime this week.

Using the mobile means you pay 25 pence for the call whereas the 0870
number
is 8 or 10 pence a minute.

Roger

If you must choose between two evils, pick the one you've never tried
before.

----- Original Message ----- From: "allykelly" <ally.kelly@xxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Saturday, February 04, 2006 3:20 PM
Subject: [access-uk] Re: talks from vodaphone



> Hi Husna , > > Just off the phone to a nice lady at Vodaphone who did know about "
talks"
> but said we had to go through the RNIB to have it installed in one of
> there phones.She was not aware of any means by where the phone could be
> ordered through Vodaphone with talks installed. More than a bit
> disappointed.
>
> Alistair
>
>
> ----- Original Message ----- > From: "Husna Begum" <mail@xxxxxxxxxxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>; <Ian.macrae@xxxxxxxxx>
> Sent: Saturday, February 04, 2006 2:54 PM
> Subject: [access-uk] Re: talks from vodaphone
>
>
>> Hi,
>>
>> When I phoned I knew to call it the speaking phone as I remember >> people
>> on
>> this list saying that that was what Vodaphone recognised it as. I
phoned
>> 08700 733 222 which some one posted on this list as being the customer
>> services number for the special needs department. However, after
choosing
>> from the option I thought was suitable I was put through to a man and
>> after
>> saying I wanted to find out more about the speaking phone he put me >> on
>> hold
>> for several minutes and then said that their phones did not support
that.
>> I
>> realised that he was talking about some thing else and said it read >> out
>> menus etc for blind people. he put me on hold for about 5 minutes and
>> then
>> said he would have to put me through to their sales department. After
he
>> had
>> done this I went through the whole process of explaining that I wanted
to
>> ask some questions about the speaking phone which read out menus etc
for
>> blind people, (basically the same thing as I had previously explained
to
>> the
>> customer services person). after putting me on hold again for a while
he
>> said he would have to put me through to their internet division and
then
>> he
>> cut me off. a distinctly bad example of customer service and very
>> unsatisfactory!!
>>
>> But has any one managed to get either Nokia 9210i, Nokia 9300 or >> Nokia
>> 9500
>> with talks from Vodaphone? if so how did you manage it??
>>
>> Thanks,
>> Husna
>>
>> ----- Original Message -----
>> From: "Spring Flower" <spring.flower@xxxxxxxxxxxxxxxxx>
>> To: <access-uk@xxxxxxxxxxxxx>
>> Sent: Saturday, February 04, 2006 2:18 PM
>> Subject: [access-uk] Re: talks from vodaphone
>>
>>
>>> The industry standard as it was for this product is Talks so you'd
think
>>> that the staff at whereever would know it as such, that's what I'm
>>> trying
>> to
>>> say.
>>>
>>> When you go to the supermarket you don't ask for lettuce when you >>> want
>> bacon
>>> right?
>>>
>>> Trace
>>>
>>> ----- Original Message -----
>>> From: <deonv@xxxxxxxxxxxxxxxx>
>>> To: <access-uk@xxxxxxxxxxxxx>
>>> Sent: Friday, February 03, 2006 8:56 PM
>>> Subject: [access-uk] Re: talks from vodaphone
>>>
>>>
>>> > If you want to make your life simpler, assume the other party knows
>>> > very
>>> > little about this particular matter. This is not patronising but
>>> > simply
>>> > prevents misunderstandings, saves time, keeps your blood pressure
down
>> and
>>> > results in higher productivity/creativity!!!
>>> >
>>> > So, without being condescending, explain in words that all know,
>>> > exactly
>>> > what you want.  It is presumptious to think that the majority of
>>> > people
>>> > would know the names/terms used in adaptive technology/software.
>>> >
>>> > If you can't appreciate this, tough luck!
>>> >
>>> > Deon
>>> > At 19:46 03/02/2006, you wrote:
>>> >>I don't find that strange at all as the phone both talks and
speaks -
>>> >>it
>>> >>also communicates verbally!  What do you know yours as?
>>> >>
>>> >>JT
>>> >>
>>> >>-----Original Message-----
>>> >>From: "access-uk@xxxxxxxxxxxxx" <access-uk@xxxxxxxxxxxxx> on behalf
of
>>> >>"Spring Flower" <spring.flower@xxxxxxxxxxxxxxxxx>
>>> >>Sent: Friday, February 03, 2006 7:27 PM
>>> >>To: "access-uk@xxxxxxxxxxxxx" <access-uk@xxxxxxxxxxxxx>
>>> >>Subject: [access-uk] Re: talks from vodaphone
>>> >>
>>> >>
>>> >>I find it strange that they call it a talking/speaking phone, well
it
>>> >>is, but its hardly what we know it as and would have no idea that's
>>> >>how
>>> >>they know it.
>>> >>
>>> >>there's certainly a lot of room for improved communications here.
>>> >>
>>> >>Trace
>>> >>
>>> >>
>>> >>         ----- Original Message -----
>>> >>         From: Tristram Llewellyn <mailto:tris-l@xxxxxxxxxx>
>>> >>         To: access-uk@xxxxxxxxxxxxx
>>> >>         Sent: Friday, February 03, 2006 2:04 PM
>>> >>         Subject: [access-uk] Re: talks from vodaphone
>>> >>
>>> >>         Successful aproaches have been made on this front and I
have
>>> >>seen people with phones and Talks under this provision though it
>>> >>appears
>>> >>communication of this to local stores is somewhat patchy.
>>> >>
>>> >> The most successful aproaches from some personal >>> >> experience
>>> >> in
>>> >>assisting others often involve getting hold of a manager or more
>>> >>knowledgeable/motivated sales individual at a local Vodafone shop
and
>>> >>ply them with phrases like "talking phone for a blind person". If
you
>>> >>walk in walk with "Talks" or "synbian 60/80" on your lips the sales
>>> >>unless very into technology for it's own sake glaze over in the way
>>> >>about 95 percent of general population do.
>>> >>
>>> >>         Lead time between order at shop is about 2 weeks as Deon
has
>>> >>reported.
>>> >>
>>> >>         Regards.
>>> >>
>>> >>         Tristram Llewellyn
>>> >>         Sight and Sound Technology
>>> >>         Technical Support
>>> >>         www.sightandsound.co.uk
>>> >>
>>> >>
>>> >>                 ----- Original Message -----
>>> >>                 From: kevin and emma <mailto:kream@xxxxxxxxxxxx>
>>> >>                 To: access-uk@xxxxxxxxxxxxx
>>> >>                 Sent: Friday, February 03, 2006 11:38 AM
>>> >>                 Subject: [access-uk] Re: talks from vodaphone
>>> >>
>>> >>                 aha, you've come across the joys of vodafone and
>>> >> talks!
>>> >>it's been done to
>>> >>                 death on here! smile. simply, forget it! vodafone
do
>> not
>>> >>have a clue! they
>>> >>                 don't pass on relevant info to their high street
>> stores,
>>> >>and their customer
>>> >>                 service centres don't know what on earth your
talking
>>> >>about. when this was
>>> >> covered on intouch last year, the story was if you
>>> >> had
>>> >>any problems contact
>>> >> some guy called mike duxbury at vodafone. again,
>>> >> don't
>>> >>bother! maybe i'm
>>> >> just unlucky but i've never had a response of any
>>> >> sort
>>> >>from him to my
>>> >> emails, and last time i tried, the telephone >>> >> number
>>> >>given at the time
>>> >> doesn't work.
>>> >> rant over! smiles.
>>> >> Kevin - co-owner/moderator of the blind gamers
>>> >>discussion list
>>> >> contact me via email/msn:
>>> >> kream@xxxxxxxxxxxx
>>> >> ----- Original Message -----
>>> >> From: "Husna Begum" <mail@xxxxxxxxxxxxxxxxxxx>
>>> >> To: <talks@xxxxxxxxxxxxxx>;
<access-uk@xxxxxxxxxxxxx>
>>> >>                 Sent: Friday, February 03, 2006 6:17 AM
>>> >>                 Subject: [access-uk] talks from vodaphone
>>> >>
>>> >>
>>> >>                 > Hi,
>>> >>                 >
>>> >>                 > I am thinking of getting a phone with talks on
it.
>>> >> I
>>> >>think I want one
>>> >>                 > with a full keyboard as it will be easier to
write
>>> >>notes or texts. Also
>>> >>                 > I want to have the option of possibly using gps
>>> >> such
>>> >>as street talk or
>>> >>                 > way finder. What is the best phone to get which
is
>>> >>compatible with talks
>>> >>                 > and gps services? and is it okay to get symbian
80
>>> >>phones or should I
>>> >> > restrict my self to symbian 60, if so why?
>>> >> >
>>> >> > I called vodaphone yesterday to ask them some
>>> >>questions but they didn't
>>> >> > know what I was talking about and kept passing >>> >> me
>> from
>>> >>department to
>>> >> > department. Should I speak to a specific person
and
>>> >>who would this be?
>>> >>                 >
>>> >>                 > How much should I expect to pay for phones such
as
>>> >>this?
>>> >>                 > Does vodaphone provide the Premium version of
talks
>>> >>version 2.5? Do the
>>> >>                 > phones have a loud speaker? Is a memory card
>> included?
>>> >>                 >
>>> >>                 > Which is the best phone to get from Nokia 9210 /
>>> >>9210i, Nokia 7700,
>>> >>                 > Nokia 9300 or  Nokia 9500? And do vodaphone
provide
>>> >>any of these? Also
>>> >>                 > is orange doing anything like this?
>>> >>                 >
>>> >>                 > Also what do you think about the Nokia 6630?
>>> >>                 >
>>> >>                 > I know there's a lot of questions here but I
would
>>> >> be
>>> >>very grateful for
>>> >>                 > any advice as I have found vodaphone to be
>>> >> distinctly
>>> >>unhelpful so far
>>> >>                 > although maybe I wasn't speaking to the right
>>> >> person.
>>> >>How have you found
>>> >>                 > using vodaphone with talks, if anything goes
wrong
>> are
>>> >>they of any help?
>>> >> > And if you buy talks from them does it get
>>> >> installed
>>> >>for you?
>>> >> >
>>> >> > Thanks so much,
>>> >> > Husna
>>> >> >
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