Alex, This is a known problem - but some people get it and others do not. The answer is to quit your screen reader for the first stage of the installation. If you are using XP you can of course use Narrator, but with 98 etc. you may need sighted help. Douglas On 27 May 2004 at 16:45, alex-acts2v4 wrote: > Hi All, > > I tried to download spybot version 1. something from www.whitestick.com > just now and it downloaded ok but when i tried to run the exe file to set > it up it said there was an access violation at some address or other. i > appologise but I can not remember exactly where. Could this have been > because I was running JFW version 5 at the time? Should I try again and > switch off JFW before runing the exe file? > > > Alexander Shannon > -- Douglas Harrison