Hi Tink, Don't hold your breath! I raised this issue with them about three years ago. Clearly nothing's changed since then. I was offered the opportunity to book my delivery slot over the phone before ordering my goods. Needless to say, I declined this offer on the grounds that they were either offering me an internet shopping opportunity or not and that being unable to book a delivery slot was a serious failure in such an enterprise. They clearly haven't grasped this simple point so they continue to lose business. Cheers, Terry ************************************************************ DESCRIBE ONLINE - MAKING IT EASIER THROUGH TEXT Terry Robinson B.Sc 82 Albert Rd. Crosshill Glasgow G42 8DR Tel: 0141 423 2683 - Mobile: 07771 610002 Web: www.describe-online.com ** Going on holiday and want to halt messages? Send a message to:- ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** vacation ## d ** where ## is the number of days followed by d for days. ** For other things like digest mode, send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq