[access-uk] Re: sainsburys have become non accessible for booking delivery slots as of today
- From: Léonie Watson <lw@xxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 12 Aug 2004 10:41:13 +0100
Colin,
As of July this year, a chap called Philip Hampton took over the
chairmanship.
Cheers,
Tink.
----- Original Message -----
From: "Colin Fowler" <colin@xxxxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, August 11, 2004 7:59 PM
Subject: [access-uk] Re: sainsburys have become non accessible for booking
delivery slots as of today
> Is it not David Gadbury?
>
>
> Colin F.
>
> ----- Original Message -----
> From: "Léonie Watson" <lw@xxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Wednesday, August 11, 2004 7:43 PM
> Subject: [access-uk] Re: sainsburys have become non accessible for booking
> delivery slots as of today
>
>
> > Andrew,
> >
> > Count me in! *Grin.
> >
> > To claim that amending the site would be too expensive is, frankly,
a
> > pathetic defense. Sainsbury's are a FTSE 100 company, so I don't believe
> > they simply can't afford it. If they'd bothered to get it right the
first
> > time around, then the expense wouldn't be facing them.
> >
> > In 2000, a chap called Maguire took the Sydney Olympics Committee to
> > court, under the Australian Disability Discrimination Act. In their
> defence,
> > the SOC said that they couldn't afford to make the changes required of
> them.
> > Consequently, they were fined something in the region of $20,00. It's
> worth
> > pointing out this to Sainsbury's if you get the opportunity.
> >
> > The whole thing is more ridiculous in light of the fact that
> Sainsbury's
> > have already been around the mulberry bush once, having resolved issues
> with
> > the delivery process at the end of last year! It's one thing making a
> > mistake in the first place, but to make it again is simply ridiculous.
> >
> >
> > Actually, I'm that irritated that I'm going to write to their head
> > office, as soon as I can track down the name of the company chairman or
> > similar honcho.
> >
> > Cheers,
> > Tink.
> >
> >
> >
> >
> > ----- Original Message -----
> > From: "andrew shipp" <andrew-shipp4@xxxxxxxxxxxx>
> > To: <access-uk@xxxxxxxxxxxxx>
> > Sent: Wednesday, August 11, 2004 5:38 PM
> > Subject: [access-uk] Re: sainsburys have become non accessible for
booking
> > delivery slots as of today
> >
> >
> > > Hello Tink, I have just spoken to Sainsburys customer care, and was
> > told
> > > that the site cannot be changed as it cost to much money to have it
> done.
> > > So I said so what about the law about making websites more
accessible
> > for
> > > the disabled about then haven't you read this? and I got no response
> > from
> > > them at all.
> > > Yesterday was the first time that I have ever ordered from Sainsburys
> and
> > if
> > > this is what they are going to be like I think I shall enjoy, as I
will
> > > fight for the rights of the
> > > disabled especially us the blind.
> > > Regards
> > >
> > > Andrew Shipp
> > >
> > > Located Northamptonshire
> > >
> > > Home phone 01604-517007,
> > >
> > > Mobile )07773457805,
> > >
> > > Email andrew-shipp4@xxxxxxxxxxxx
> > >
> > > I am also the Manager and Moderator of blind-gardening.
> > >
> > > All Messages are checked before sending by Norton anti Virus.
> > > ----- Original Message -----
> > > From: "Léonie Watson" <lw@xxxxxxxxxxx>
> > > To: <access-uk@xxxxxxxxxxxxx>
> > > Sent: Wednesday, August 11, 2004 3:02 PM
> > > Subject: [access-uk] Re: sainsburys have become non accessible for
> booking
> > > delivery slots as of today
> > >
> > >
> > > > Pete,
> > > >
> > > > I've just tried to book a slot, using Jaws. I noticed that the
> table
> > > > containing the delivery slot links was 7 columns by 6 rows. I took
an
> > > > educated guess that the colums represented the days of the week and
> that
> > > the
> > > > rows represented the delivery times.
> > > > Working on this idea, I selected what I thought was a Thursday
> > > lunchtime
> > > > delivery slot. I couldn't apparently see any confirmation of this
time
> > > given
> > > > on the following page, although the fact that a delivery slot had
been
> > > > booked was given.
> > > >
> > > > I've just called Sainsburys and spoken to one of their technical
> > team.
> > > > He wasn't overly bright or concerned, but did offer to convey my
> > complaint
> > > > to the web development team.
> > > >
> > > > He did give me something of a work around though. If you click
on
> > the
> > > > Trolley link, all the delivery information is available there, which
I
> > can
> > > > confirm. This isn't ideal, but it's workable at a pinch.
> > > >
> > > > I've also mailed them and if I can figure out who the
development
> > > > company are, I don't think they're in-house, I'll mail them too.
> > > > In the meantime, I'd urge anyone who's got 5 minutes to give
them
> a
> > > call
> > > > and make the case. Brute force of public feedback is the only thing
> > likely
> > > > to turn this particular tide. The customer care line is: 0845 301
> 2020.
> > > >
> > > > Cheers,
> > > > Tink.
> > > > ----- Original Message -----
> > > > From: "PETE gurney" <pete@xxxxxxxxxxxxxxxxxxx>
> > > > To: <access-uk@xxxxxxxxxxxxx>
> > > > Sent: Wednesday, August 11, 2004 1:27 PM
> > > > Subject: [access-uk] sainsburys have become non accessible for
booking
> > > > delivery slots as of today
> > > >
> > > >
> > > > > hello all,
> > > > >
> > > > > as the subject line says, people using screen readers can no
longer
> > > > > successfully book a delivery slot on the sainsbury website as of
> > today.
> > > > > their delivery page used to be non accessible to us last year, and
i
> > > spent
> > > > > some time talking with their technical department showing them
what
> > was
> > > > > wrong with the page and pointing out that it was possible to book
a
> > slot
> > > > by
> > > > > searching for a numeric string which was part of a long string
that
> > > > > represented the available slots but wasn't obvious and probably
> > wouldn't
> > > > be
> > > > > realised by most people.
> > > > > thankfully they changed their links so that each link was spoken
as
> a
> > > day,
> > > > > date and time which made it very simple to find the delivery slot
> you
> > > > > require.
> > > > > but they have changed their site again yesterday evening, and now
> the
> > > > > delivery selection page is even worse than it was last year.
> > > > > every link that represents a delivery slot is just labelled
> > "booktime".
> > > > > i don't know if its the same with jaws, but with windoweyes there
> are
> > > > lines
> > > > > on the page that have the delivery slot details such as the day
date
> > and
> > > > > time, but they are all grouped together one line under the other
and
> > > then
> > > > > in the bottom half of the page there are all the links that are
> > labelled
> > > > > booktime.
> > > > > i've already spoken to sainsburys about this, but the technical
chap
> i
> > > > > spoke too didn't seem to really understand the problem, he said
that
> > if
> > > i
> > > > > click on the booktime link it will then tell me what delivery slot
i
> > > have
> > > > > booked.
> > > > > i think he eventually got the idea after i pointed out that you
need
> > to
> > > > > know what slot you are going to book before you click on one of
the
> > > > > booktime links as there are probably 2 or 3 dozen links on the
page
> > > called
> > > > > booktime and you could go round in circals and
eventually
> > > > finish
> > > > > up like the ooslem bird.
> > > > > i'd be interested to know if any sainsbury users have better luck
> with
> > > > this
> > > > > page with jaws, but if not perhaps others can report the problem
to
> > > > > sainsburys as the more of us report the problem the more likely
they
> > are
> > > > to
> > > > > do something about it.
> > > > > in the mean time i'll be using tesco all the time.
> > > > >
> > > > > pete.
> > > > >
> > > > >
> > > > >
> > > > > ** Going on holiday and want to halt messages? Send a message to:-
> > > > > ** access-uk-request@xxxxxxxxxxxxx
> > > > > ** and in the Subject line type
> > > > > ** vacation ## d
> > > > > ** where ## is the number of days followed by d for days.
> > > > > ** For other things like digest mode, send a message, to
> > > > > ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
> > > > >
> > > > >
> > > >
> > > > ** Going on holiday and want to halt messages? Send a message to:-
> > > > ** access-uk-request@xxxxxxxxxxxxx
> > > > ** and in the Subject line type
> > > > ** vacation ## d
> > > > ** where ## is the number of days followed by d for days.
> > > > ** For other things like digest mode, send a message, to
> > > > ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
> > > >
> > >
> > >
> > > ** Going on holiday and want to halt messages? Send a message to:-
> > > ** access-uk-request@xxxxxxxxxxxxx
> > > ** and in the Subject line type
> > > ** vacation ## d
> > > ** where ## is the number of days followed by d for days.
> > > ** For other things like digest mode, send a message, to
> > > ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
> > >
> > >
> >
> > ** Going on holiday and want to halt messages? Send a message to:-
> > ** access-uk-request@xxxxxxxxxxxxx
> > ** and in the Subject line type
> > ** vacation ## d
> > ** where ## is the number of days followed by d for days.
> > ** For other things like digest mode, send a message, to
> > ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
>
> ** Going on holiday and want to halt messages? Send a message to:-
> ** access-uk-request@xxxxxxxxxxxxx
> ** and in the Subject line type
> ** vacation ## d
> ** where ## is the number of days followed by d for days.
> ** For other things like digest mode, send a message, to
> ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
>
>
** Going on holiday and want to halt messages? Send a message to:-
** access-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** vacation ## d
** where ## is the number of days followed by d for days.
** For other things like digest mode, send a message, to
** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
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