[access-uk] Re: response from sky! FW: Website Feedback - TV Listings Sky
- From: "Ian Robinson" <ian.subs1@xxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Fri, 9 May 2008 19:40:10 +0100
Hi Steve,
It seems to work fine either way now. Maybe something has changed since
yesterday.
Thanks for the tip though.
Best wishes.
Ian
----- Original Message -----
From: Steve Nutt
To: access-uk@xxxxxxxxxxxxx
Sent: Friday, May 09, 2008 5:12 PM
Subject: [access-uk] Re: response from sky! FW: Website Feedback - TV
Listings Sky
Hi Ian,
Try going to the link first and logging in from the link.
All the best
Steve
------------------------------------------------------------------------------
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Ian Robinson
Sent: 09 May 2008 13:31
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: response from sky! FW: Website Feedback - TV
Listings Sky
Hi Steve,
I tried the new "friendly" link a few times yesterday and each time it logged
me out of the site. so, although I could get the TV listings, I still couldn't
use Remote Record.
Hope others have had more success.
Ian
----- Original Message -----
From: Steve Nutt
To: access-uk@xxxxxxxxxxxxx
Sent: Friday, May 09, 2008 11:59 AM
Subject: [access-uk] Re: response from sky! FW: Website Feedback - TV
Listings Sky
Hi Martin,
I have also found out that they are working on making the new version
accessible, so this is only a temporary solution, but a welcome one, as the old
version was accessible.
All the best
Steve
----------------------------------------------------------------------------
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
martin wilsher
Sent: 08 May 2008 15:18
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] response from sky! FW: Website Feedback - TV Listings
Sky
Hi all. here below is the response from sky. I fed back to them about my
access issues with the new sky tv guide and this is their response.
----------------------------------------------------------------------------
From: Accessible Customer Service
[mailto:Accessible.CustomerService@xxxxxxxxx]
Sent: 08 May 2008 13:56
To: m.wilsher@xxxxxxxxxxxxxxx
Subject: Website Feedback - TV Listings Sky
Dear Mr Wilsher,
Further to points raised by our customers, we are making the following
changes to our website.
a.. A link will be added into the Sky.com TV Listings site that says:
Screen Reader Friendly
b.. This will direct you the old version of the online EPG
c.. From the old version of the online EPG there will be a link to the
new Accessible TV Listings site
d.. From the new Accessible TV Listings site there will be a link back to
the old version of the online EPG
Once again thank you for your valued feedback on this matter , please
accept my sincere apologies for any inconvenience this has caused.
Please do not hesitate to contact us if you require any further assistance
Many Thanks
Mandy Pye
Customer Advisor
Sky Accessible Customer Service
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