[access-uk] Re: response from sky! FW: Website Feedback - TV Listings Sky

Hi Ian,
 
Try going to the link first and logging in from the link.
 
All the best
 
Steve

  _____  

From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Ian Robinson
Sent: 09 May 2008 13:31
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: response from sky! FW: Website Feedback - TV
Listings Sky


Hi Steve,
 
I tried the new "friendly" link a few times yesterday and each time it
logged me out of the site.  so, although I could get the TV listings, I
still couldn't use Remote Record.
 
Hope others have had more success.
 
Ian
 

----- Original Message ----- 
From: Steve  <mailto:steve@xxxxxxxxxxxxxx> Nutt 
To: access-uk@xxxxxxxxxxxxx 
Sent: Friday, May 09, 2008 11:59 AM
Subject: [access-uk] Re: response from sky! FW: Website Feedback - TV
Listings Sky

Hi Martin,
 
I have also found out that they are working on making the new version
accessible, so this is only a temporary solution, but a welcome one, as the
old version was accessible.
 
All the best
 
Steve

  _____  

From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
martin wilsher
Sent: 08 May 2008 15:18
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] response from sky! FW: Website Feedback - TV Listings
Sky


Hi all.  here below is the response from sky.  I fed back to them about my
access issues with the new sky tv guide and this is their response.

  _____  

From: Accessible Customer Service
[mailto:Accessible.CustomerService@xxxxxxxxx] 
Sent: 08 May 2008 13:56
To: m.wilsher@xxxxxxxxxxxxxxx
Subject: Website Feedback - TV Listings Sky 


Dear Mr Wilsher,
 

Further to points raised by our customers, we are making the following
changes to our website.
 
 


*        A link will be added into the Sky.com TV Listings site that says:
Screen Reader Friendly 

*       This will direct  you the old version of the online EPG 

*       From the old version of the online EPG there will be a link to the
new Accessible TV Listings site 

*       From the new Accessible TV Listings site there will be a link back
to the old version of the online EPG 

 
Once again thank you for your valued feedback on this matter , please accept
my sincere apologies for any inconvenience this has caused.
 
 
Please do not hesitate to contact us if you require any further assistance  
 
 
 
 
Many Thanks
 
 
Mandy Pye
Customer Advisor
Sky Accessible Customer Service 
 



  _____  




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