[access-uk] Re: response from sky! FW: Website Feedback - TV Listings Sky

Hi Steve,

I tried the new "friendly" link a few times yesterday and each time it logged 
me out of the site.  so, although I could get the TV listings, I still couldn't 
use Remote Record.

Hope others have had more success.

Ian

  ----- Original Message ----- 
  From: Steve Nutt 
  To: access-uk@xxxxxxxxxxxxx 
  Sent: Friday, May 09, 2008 11:59 AM
  Subject: [access-uk] Re: response from sky! FW: Website Feedback - TV 
Listings Sky


  Hi Martin,

  I have also found out that they are working on making the new version 
accessible, so this is only a temporary solution, but a welcome one, as the old 
version was accessible.

  All the best

  Steve



------------------------------------------------------------------------------
  From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of 
martin wilsher
  Sent: 08 May 2008 15:18
  To: access-uk@xxxxxxxxxxxxx
  Subject: [access-uk] response from sky! FW: Website Feedback - TV Listings Sky


  Hi all.  here below is the response from sky.  I fed back to them about my 
access issues with the new sky tv guide and this is their response.



------------------------------------------------------------------------------
  From: Accessible Customer Service 
[mailto:Accessible.CustomerService@xxxxxxxxx] 
  Sent: 08 May 2008 13:56
  To: m.wilsher@xxxxxxxxxxxxxxx
  Subject: Website Feedback - TV Listings Sky 


  Dear Mr Wilsher,

  Further to points raised by our customers, we are making the following 
changes to our website.


    a..  A link will be added into the Sky.com TV Listings site that says: 
Screen Reader Friendly 
    b.. This will direct  you the old version of the online EPG 
    c.. From the old version of the online EPG there will be a link to the new 
Accessible TV Listings site 
    d.. From the new Accessible TV Listings site there will be a link back to 
the old version of the online EPG 

  Once again thank you for your valued feedback on this matter , please accept 
my sincere apologies for any inconvenience this has caused.


  Please do not hesitate to contact us if you require any further assistance  




  Many Thanks


  Mandy Pye
  Customer Advisor
  Sky Accessible Customer Service 



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