[access-uk] Re: problems with orange broadban

You will be able to change the username on the dial up connection by opening it 
and filling out the dialogue as required and then pressing enter to connect, 
next time you should have the same details.

Regards.

Tristram Llewellyn
Sight and Sound Technology
Technical Support
www.sightandsound.co.uk

  ----- Original Message ----- 
  From: Jim 
  To: access-uk@xxxxxxxxxxxxx 
  Sent: Friday, August 18, 2006 11:00 AM
  Subject: [access-uk] Re: problems with orange broadban


  Hi Tristram,

  Thanks for that info.  I should also point out that when I signed up for 
Orange broadband, I was told that all my info would remain the same, user name 
and password, but I have since learned that my user name had changed from 
findhorn.fslife.co.uk to findhorn.fslife.co.uk@fs 

  I was assured by a customer service rep that the @fs addition had always been 
there but its the first time I've come across this extension.  Of course when I 
was installing the software I put in my user name.  Might this be where the 
problem is?  Should I re-install the broadband software?

  Again many thanks for any help offered.

  Jim McAuslan

    ----- Original Message ----- 
    From: Tristram Llewellyn 
    To: access-uk@xxxxxxxxxxxxx 
    Sent: Friday, August 18, 2006 1:39 AM
    Subject: [access-uk] Re: problems with orange broadban


    A broadband modem doesn't actually dial a real number, the 0 is sufficient, 
all you are really doing is logging onto the service via a card in the 
telephone exchange that connects you to your provider, therefore the username 
and password are really important there.  In Windows XP your dial up 
connections are kept in "network connections" it may be a good idea to dispense 
with the old dial up connection if that is really no longer needed, however in 
Outlook Express you check in the account settings whether that it is not 
relying on a specific connection, so long as you have that arrangement it 
should not be an issue.

    Some USB modems have a diagnostic panel which is able to determine if there 
is a broadband signal to use or not, trouble is this varies from modem to 
modem, where and how.

    Regards.

    Tristram Llewellyn
    Sight and Sound Technology
    Technical Support
    www.sightandsound.co.uk

      ----- Original Message ----- 
      From: Jim 
      To: access uk 
      Sent: Friday, August 18, 2006 12:57 AM
      Subject: [access-uk] problems with orange broadban


      Hello List,

      With sighted help, I got my orange broadband software installed on my pc, 
      but when I go to launch outlook express or internet explorer I get 
invalid 
      user name or password.  I've checked out my settings and so on and seem 
to 
      have got nowhere.  I'm told that I am dialing 0 whereas before I was 
dialing 
      a long number.  Moreover, might there be a conflict with my old dial-up 
      settings?  I'm a bit wary of calling the Orange broadband tech support as 
      its 50P per minute.

      I hope the list will be patient as broadband is uncharted waters for me.

      Cheers and thanks in advance.

      Jim McAuslan from sunny Findhorn
      Minds are like parachutes, they work best when open. 


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