Hi. I've just been speaking to one of the technical support staff at Sight and Sound and they've sorted it remotely. Just as well I did. I've discovered that mcafee (sorry if I've misspelled that) appears to be inaccessible with Jaws, and that was part of the problem. I think the problem was also the BT Yahoo tool bar. Seems I'd have struggled to sort it out on my own. I was also having trouble authorizing Jaws, which was why I rang them in the first place. Just a bit concerned that if I don't use Mcafee, I might breech the terms and conditions, but I'll have to ask them. Thanks anyway to Ibby and the rest for trying to help. Jill.