[access-uk] Re: plusnet again
- From: "ANDY COLLINS" <Andy@xxxxxxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Fri, 30 Jan 2009 16:48:53 -0000
Trace - there might be other considerations to why you've been experiencing a
slow download speed, has anything changed at your end?
I don't need more than 15GB download capacity per month, so can't remember what
else they offer, but I seem to remember that there are packages for those that
need more.
You might want to raze a ticket with them and ask why you've been experiencing
such a reduction in speed. Have you looked at their links that report back on
any current known technical issues.
If you let them know that you are thinking of moving away because of this
problem you are experiencing, you might find them very helpful, I know I did,
they even gave me a months free subscription, just because I was considering it!
I still say that Plus are very good, and their customer service and response
for me, has been excellent -
Andy
----- Original Message -----
From: Spring.flower
To: access-uk@xxxxxxxxxxxxx
Sent: Friday, January 30, 2009 4:25 PM
Subject: [access-uk] Re: plusnet again
Hi Andy, I'm just playing around on their site right now, between answering
mail etc.
I can't find a package that offers unlimited downloads, am I mising something
or don't they do one?
I've found one that gives thirty gigs of downloads a month which seems ok,
how slow do they make you go down to if you go over your allowance? it just
took me nearly forty five minutes just to download mail, i know I get a lot but
it should have been five minutes at the very most.
Thanks for the response.
Trace
----- Original Message -----
From: ANDY COLLINS
To: access-uk@xxxxxxxxxxxxx
Sent: Thursday, January 29, 2009 8:07 PM
Subject: [access-uk] Re: plusnet again
Trace -
Firstly, my experience with Plusnet is very good, and I can tell you that
when I changed from my old package with them, to one of their "broadband your
way" packages, there was no loss of connection, so I hope that is reassuring.
I would suggest you look at their "broadband your way" packages, and see
which best meets your usage. Off-peak is between midnight and 8 am, but on the
cheaper BYW packages, there are speed restrictions at different times of the
day, but I have found these not to be especially noticeable, but I guess it all
depends on how much downloading you do, and what times; I understand the
dearest package to offer top speeds at all times, but you can confirm all this
for yourself by reading up on what they offer, they are very transparent, and
do tell what speeds they offer and when, in a 24 hour period.
I've been with them for several years now, and although have thought about
changing, am glad over all that I haven't, they are good value, and customer
service and support is very good, from the few times I have had to make use of
it.
Good luck -
Andy
----- Original Message -----
From: Spring.flower
To: access-uk@xxxxxxxxxxxxx
Sent: Thursday, January 29, 2009 4:41 PM
Subject: [access-uk] plusnet again
Hi
I've been on the plusnet website and have looked at their packages as it
were, I can't find mine anywhere, premier option 1, am I right in thinking this
is no longer offered.
There are two I'm interested in, one that gives top speeds at all time
but the monthly download limit seems to be fifteen gigs, the other is the same
price and gives thirty gigs, this however says nothing about top speeds, am I
right in thinking that this one doesn't offer top speeds at all times?
Their off peak hours now seems to be from midnight to some time in the
morning, I'm thinking that the rest of the time is part of the peak times and
is counted in your monthly allowance?
If I were to change isp how long is it likely I'd be without net
connection? I've heard it can be weeks?
Thanks
Trace
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