[access-uk] Re: plusnet again

Trace - there might be other considerations to why you've been experiencing a 
slow download speed, has anything changed at your end?

I don't need more than 15GB download capacity per month, so can't remember what 
else they offer, but I seem to remember that there are packages for those that 
need more.

 You might want to raze a ticket with them and ask why you've been experiencing 
such a reduction in speed. Have you looked at their links that report back on 
any current known technical issues.

If you let them know that you are thinking of moving away because of this 
problem you are experiencing, you might find them very helpful, I know I did, 
they even gave me a months free subscription, just because I was considering it!

I still say that Plus are very good, and their customer service and response 
for me, has been excellent -

Andy
  ----- Original Message ----- 
  From: Spring.flower 
  To: access-uk@xxxxxxxxxxxxx 
  Sent: Friday, January 30, 2009 4:25 PM
  Subject: [access-uk] Re: plusnet again


  Hi Andy, I'm just playing around on their site right now, between answering 
mail etc.

  I can't find a package that offers unlimited downloads, am I mising something 
or don't they do one?

  I've found one that gives thirty gigs of downloads a month which seems ok, 
how slow do they make you go down to if you go over your allowance? it just 
took me nearly forty five minutes just to download mail, i know I get a lot but 
it should have been five minutes at the very most.

  Thanks for the response.

  Trace

    ----- Original Message ----- 
    From: ANDY COLLINS 
    To: access-uk@xxxxxxxxxxxxx 
    Sent: Thursday, January 29, 2009 8:07 PM
    Subject: [access-uk] Re: plusnet again


    Trace -

    Firstly, my experience with Plusnet is very good, and I can tell you that 
when I changed from my old package with them, to one of their "broadband your 
way" packages, there was no loss of connection, so I hope that is reassuring.

    I would suggest you look at their "broadband your way" packages, and see 
which best meets your usage. Off-peak is between midnight and 8 am, but on the 
cheaper BYW packages, there are speed restrictions at different times of the 
day, but I have found these not to be especially noticeable, but I guess it all 
depends on how much downloading you do, and what times; I understand the 
dearest package to offer top speeds at all times, but you can confirm all this 
for yourself by reading up on what they offer, they are very transparent, and 
do tell what speeds they offer and when, in a 24 hour period.

    I've been with them for several years now, and although have thought about 
changing, am glad over all that I haven't, they are good value, and customer 
service and support is very good, from the few times I have had to make use of 
it.

    Good luck -

    Andy 
      ----- Original Message ----- 
      From: Spring.flower 
      To: access-uk@xxxxxxxxxxxxx 
      Sent: Thursday, January 29, 2009 4:41 PM
      Subject: [access-uk] plusnet again


      Hi

      I've been on the plusnet website and have looked at their packages as it 
were, I can't find mine anywhere, premier option 1, am I right in thinking this 
is no longer offered.

      There are two I'm interested in, one that gives top speeds at all time 
but the monthly download limit seems to be fifteen gigs, the other is the same 
price and gives thirty gigs, this however says nothing about top speeds, am I 
right in thinking that this one doesn't offer top speeds at all times?

      Their off peak hours now seems to be from midnight to some time in the 
morning, I'm thinking that the rest of the time is part of the peak times and 
is counted in your monthly allowance?

      If I were to change isp how long is it likely I'd be without net 
connection? I've heard it can be weeks?

      Thanks

      Trace



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