[access-uk] Re: plus net

Last time I phoned plusnet I got through reasonably quickly, I'm to be upgraded over the next few months too and as I understand it they're keeping the local call rate number but introducing the premium number for people who require very specific and high end tech support.

Trace

----- Original Message ----- From: "Steve Dryden" <steve@xxxxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Thursday, April 27, 2006 7:19 PM
Subject: [access-uk] Re: plus net


Hi there,

I have encountered the same problems myself. It appears to be happening more over recent months. I think possibly this is because more people are joining and they are having difficulties keeping up with demand. Also, it is becoming more and more difficult to get hold of their tech department. Waiting times are generally in excess of 15 to 30 minutes. Were you aware also that plus.net are going to start charging 50 pence a minute for tech support? This, along with the longer waiting times and more frequent breaks in service has lead me to wonder whether I should change provider.

In terms of their 4 and 8 meg lines, the 3 and 4 meg lines should be in force now for subscribers who paid a premium price to be first in the queue to upgrade. The rest of us have to wait though the guy I spoke to said it would be rolling out over the next few months depending on your billing date.

Hope that helps.

Steve

Steve Hyde-Dryden

Text or call on

Tel:  07799766944

MSN:  steve_dryden@xxxxxxxxxxx
Skype:  knightvader
Email:  steve@xxxxxxxxxxxxxxxxxxxx

----- Original Message ----- From: "Husna Begum" <mail@xxxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>; <jaws-uk@xxxxxxxxxxxxx>
Sent: Thursday, April 27, 2006 4:27 PM
Subject: [access-uk] plus net


Hi,

has any one found that plus net is no longer always on broad band access?
lately it seems that when ever I want to use the internet it's gone off and
I have to turn the modem off and on (some times several times) before it
comes on for a few minutes before giving up for the day and going again. I
am on the £18.99 ADSL home serf annual contract. should I change to a
different contract with plus net? I used to find them really good before.
what contract should I change to with plus net? or should I go for a
completely different provider? if you change to a different contract on the
plus net service does the always on aspect improve? because it is getting
really annoying now. and also does any one know when the highly advertised
speed increases are coming online? because plus net told me in march last
year that they would occur in august 2005 and I still don't see it
happening.

thanks,
Husna

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