[access-uk] Re: penfriend

  • From: "brian williams" <firstup@xxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Fri, 24 Jul 2009 11:56:15 +0100

Hi
firstly, you were graced with the courtesy of a phone call informing you of progress on your order, many were not. We had to call them and drag information out. Secondly, some products are only supplied by RNIB, and therefore we can only deal with that organisation. I wasn't aware that people were griping but using this list as a means of discussing each other's experiences. There have been other companies who have been discussed in the same manner in the past. If i was not on this list I would not have been kept up to date. If i dealt with a company supplying a laptop or other electrical item and i was not informed of progress of my order, or the reasons for the delay kept changing, then I would obviously cancel and go elsewhere. Customer communication is the vital ingredient in all business, even if you are a charity. your only as good as your last customer thinks you are. 
Brian
----- Original Message ----- From: "Karl Proud" <karl@xxxxxxxxxxx> 
To: <access-uk@xxxxxxxxxxxxx>
Sent: Friday, July 24, 2009 11:23 AM
Subject: [access-uk] Re: penfriend
Is it just me or does it seem that some people can't wait to tear apart the 
RNIB.  Up to now, I have placed an order for a product and have received a
phone call saying that their is a problem.  This happens to me loads of
times with other companies but somehow the RNIB is accused of letting me
down like they are a family friend! I don't understand what this continuous 
slagging off of the RNIB is all about.  Maybe I haven't been blind long
enough, but it's a real mystery to me why people on the list talk about them 
like they are personally screwing up their lives - surely the RNIB can't
have such an important position in people's lives that a few problems with
supply should make such a difference.  It's not just the supply problems,
but the way some on this list have attacked the product for not doing
exactly what they want as if someone from the RNIB development team made it not quite perfect on purpose. Anyway, maybe I can't have my 'member of the 
blind community' badge until i pour scorn on the RNIB - if that's the case
then I can live without it.

Cheers
Karl
----- Original Message ----- From: "Eleanor Burke" <eleanorburke@xxxxxxxxxxxxxx> 
To: <access-uk@xxxxxxxxxxxxx>
Sent: Thursday, July 23, 2009 7:10 PM
Subject: [access-uk] Re: penfriend
Just another RNIB disappointment. Talking of which would anyone on the list 
be able to forward to me the e-mail address of the Chief Executive or
whatever he she is called of the RNIB? It is the same address for me off
list. eleanorburke.btinternet.com

-original message-
Subject: [access-uk] Re: penfriend
From: "Carol Pearson" <carol.pearson29@xxxxxxxxxxxxxx>
Date: 24/07/2009 6:56 am
No, no, no. We weren't even told there was a delay either ... I'm so very 
disappointed ...

I ordered mine, I'm pretty sure, on the 7th July.

--
Carol
carol.pearson29@xxxxxxxxxxxxxx

---- Original Message ----
From: "brian williams" <firstup@xxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Thursday, July 23, 2009 1:02 PM
Subject: [access-uk] penfriend


Well I ordered the penfriend 2 weeks ago. As the
confirmation email stated that delivery should be within
10 working day and it hasn't arrived, I telephoned the
RNIB today for an update. Having read a couple of days
ago on this list that orders should arrive with customers
by the weekend, i am now informed that there is a delay
from the manufacturers and I should call again in 7 days.
Has anyone else on the list received their order?  Brian
----- Original Message -----
From: "Mann, Madleen" <Madleen.Mann@xxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Thursday, July 23, 2009 12:43 PM
Subject: [access-uk] reply Milestone 312 for scott



Hi Scott,

As I said before, we are not advising use of line-in
devices with the 312 at the moment because the socket outputs a small
voltage
to run condenser mics, and although very low, there is a possibility that 
this could adversely affect external devices.  The manufacturer is
aware of this and we have discussed that all that would be needed would
be
an adjustable setting for the socket which would enable you to choose
either line-in or external mic.  This would need just a small firmware
change of the type that can be carried out very easily with the 312.

As regards voice recordings onto the memory card, you
simply select external memory and navigate to a folder, then record in
the usual way. If you don't choose a folder when you go to external
memory, your recordings will just be at the top level with the
folders.


-----Original Message-----
From: access-uk@xxxxxxxxxxxxx
[mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Scott C
Sent: 22 July 2009 16:14
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: milestone 312 question please?

The 311 does record from line in and they claimed it
would retain all of 311's features.

I'm appalled that it doesn't do this as it's the mane
thing I would use it for.

How do you make it record on the sd card?

Thanks for the help.  Scott.

-----Original Message-----
From: Mann, Madleen - Email Address:
Madleen.Mann@xxxxxxxxxxx Sent On: 22/07/2009 16:03
Sent To: access-uk@xxxxxxxxxxxxx - Email Address:
access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: milestone 312 question
please?

Hi,

At the moment it's not suitable for line in recording
but suitable for external condensor microphones

You can record on the external and internal memory.

Any questions, please don't hesitate to ask.

Best wishes, madleen

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx
[mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Scott C
Sent: 22 July 2009 15:56
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] milestone 312 question please?

Hi folks.  Does anyone know how you get the new
milestone to record from line in?

Also does it record on the sd card still?
If so how?

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