I will probably get shot down in flames for defending RNIB
here. However, having been recently embroiled in product
import problems myself, perhaps I can at least offer some
thoughts from a commercial perspective.
First are foremost is always the dilemma facing retailers
of exactly when to announce a new and exciting product.
In an ideal world, you wait until you have received the
product, and have made sure that it has arrived in good
sellable condition.
However, with a major marketing event like "Sight
Village" coming up, normal product announcement rules
tend to go out of the window. You announce, and pray
delivery is met.
But regardless of how much you stress the importance of
timely delivery to your supplier, Mr McGillicuddy is sure
to step in.
(For those of you who don't know McGillicuddy's Law, it's
quite simple, "Murphy was an optimist".)
So your supplier says "Yes, I will make sure you get your
order delivered on time." And then in steps someone who
messes up all your plans. In my case, an American bank
decided that mine was the one in fifty transactions they
decided to do a security check on, and so the payment to
my supplier was delayed meantime. Not my fault, nor my
suppliers.
Finally the goods were shipped, but were held up in UK
Customs by one of their spot checks.
The end result was that we missed shipment to schools
before the end of term, and of course we had to take the
resulting flack squarely on the chin.
So please bear with RNIB here. I'm quite sure you will
hear something soon as regards delivery - good or bad.
George.
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