Hi, Apology time! Yes, there is a file called Word instructions, but unfortunately they are not to our usual high standard. The instructions are really just a description and technical/returns information, rather than how to use the product. We are addressing this, and full instructions will be available for download next week (and audio on request)! Regards Alison -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Iain Lackie Sent: 20 April 2012 15:10 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: opinions wanted I’m sorry to labour the point. There are instructions. I know as I have downloaded them. Iain From: Hazel & Kim Darvell <mailto:darvell1181@xxxxxxxxxxxxxxx> Sent: Friday, April 20, 2012 3:03 PM To: access u k <mailto:access-uk@xxxxxxxxxxxxx> Subject: [access-uk] opinions wanted I have just been onto the jot a dot page and yes as I found before there is a word file telling there is instructions but they are not there. Yes there is a paragraph telling you about alternate formats, Yes there is paragraphs telling you the size of the item, and the contents , but there are no instructions. As I am not one of those people constantly sat at a computer I wanted audio format, I hope I have made myself clear on this. Everyone should have the right to whatever format they want, after all how much does putting this onto c d cost R N I B. Hazel Click here <https://www.mailcontrol.com/sr/wQw0zmjPoHdJTZGyOCrrhg==> to report this email as spam. -- Changes to benefits payments will hit blind and partially sighted people hard. Support RNIB's campaign and take action now: www.rnib.org.uk/pip -- DISCLAIMER: NOTICE: The information contained in this email and any attachments is confidential and may be privileged. If you are not the intended recipient you should not use, disclose, distribute or copy any of the content of it or of any attachment; you are requested to notify the sender immediately of your receipt of the email and then to delete it and any attachments from your system. RNIB endeavours to ensure that emails and any attachments generated by its staff are free from viruses or other contaminants. However, it cannot accept any responsibility for any such which are transmitted. We therefore recommend you scan all attachments. Please note that the statements and views expressed in this email and any attachments are those of the author and do not necessarily represent those of RNIB. RNIB Registered Charity Number: 226227 Website: http://www.rnib.org.uk This message has been scanned for viruses by Websense Hosted Security - http://www.websense.com/content/HostedEmailSecurity.aspx