I think they are based in the US as the prices on their site are given in dollars. I don't think trading standards can do anything outside the UK Original message: This sounds like a Trading Standards problem to me - they can't just make false claims in adverts and not deliver. Report them and ask for your money back. Vince. ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq