[access-uk] Re: interesting problem with victor reader classic

Hi Andrew
I just called the RNIB and there was somebody available. They have ordered me a 
new machine.

Thanks for your help.

Brian Hartgen
E-MAIL:  brian@xxxxxxxxxxx
MSN:  brian@xxxxxxxxxxx
SKYPE:  brianhartgen
  ----- Original Message ----- 
  From: Andrew Hodgson 
  To: access-uk@xxxxxxxxxxxxx 
  Sent: Saturday, December 10, 2005 1:50 PM
  Subject: [access-uk] Re: interesting problem with victor reader classic


  Hi,

   

  It sounds like a hardware issue.

  Andrew

   


------------------------------------------------------------------------------

  From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of 
brian hartgen
  Sent: 10 December 2005 13:35
  To: access-uk@xxxxxxxxxxxxx
  Subject: [access-uk] Re: interesting problem with victor reader classic

   

  Hi Andrew

  Thanks for your message.

  I held down the eject while switching it on.

  Then I updated to the latest firmware, but it will not move past the opening 
announcements because it thinks the power is not connected.

   

  Brian Hartgen
  E-MAIL:  brian@xxxxxxxxxxx
  MSN:  brian@xxxxxxxxxxx
  SKYPE:  brianhartgen

    ----- Original Message ----- 

    From: Andrew Hodgson 

    To: access-uk@xxxxxxxxxxxxx 

    Sent: Saturday, December 10, 2005 1:13 PM

    Subject: [access-uk] Re: interesting problem with victor reader classic

     

    Hi,You need to do

     

    Two things:

     

      1.. Switch off the unit, and hold down the eject button whilst switching 
it on.  It will do a full factory reset. 
     

      2.. Update to the latest firmware - not sure what version the UK prompts 
are on, last time I checked the US version was newer than the UK version. 
     

    Thanks.

    Andrew.

     


----------------------------------------------------------------------------

    From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of 
brian hartgen
    Sent: 10 December 2005 13:06
    To: access-uk@xxxxxxxxxxxxx
    Subject: [access-uk] interesting problem with victor reader classic

     

    Hi

     

    The RNIB talking book service have just sent me a new Victor Reader Classic 
which arrived yesterday.  There is something strange going on, and I wondered 
if anyone had had this problem.  Of course I can call the RNIB on Monday but if 
this can be remedied by a firmware update or something like that, then I can do 
that.

     

    It seems as though the machine is not recognising mains power.  If I 
connect the adapter to the product, and hold down the top lefthand key, I am 
advised that battery power is enabled.  This came to my attention because I was 
listening to a book yesterday evening, and the machine kept saying "mains power 
on mains power off", the second announcement immediately preceeding the first.  

     

    However, if I leave the machine connected to the electricity for a few 
hours, then disconnect it, I can get a good couple of hours out of the battery 
without any problem, indicating that it may have been charged.

    As I say, has anyone else had this problem please?

     

    Brian Hartgen
    E-MAIL:  brian@xxxxxxxxxxx
    MSN:  brian@xxxxxxxxxxx
    SKYPE:  brianhartgen

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