[access-uk] Re: guide from software express

Thanks for that Phil, and I'll pass some of your comments over to the
folks concerned in the local organisation I refered to a few messages
back.

Like the 'ground noise' phrase.

From Ray
I can be contacted off-list at:
mailto:ray-48@xxxxxxxx


-----Original Message-----
Phil


Hi Ray.

In response with training we can also offer phone support where
required. The remote support side of things is superb and if the user
has an internet connection we can shadow the user and see where things
are going wrong and aid if there are problems. These options reduce
the
cost of an agent going to a clients house.

Your right about the training side of things and it is something which
we will look into and any suggestions are always greatly appreciated.
If
we can help we will.

The same goes for the product, we try to add features into Guide by
listening to our users and adding/removing options upon request. We
rely
on the feedback from others to expand our product. It really is the
noise from ground level that helps us to design features which will be
beneficial. Any ideas just shout.

By the way, I find that NOD32 is quite good, so is Avast but I would
still recommend AVG. Just from a personal point of view. It just does
what it says on the tin and does it really well.

Regards Phil.




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