[access-uk] Re: file at risk notification with norton

Now I'm hesitant to give this advice, because if you've never done this before you can get into a load of trouble if you get it wrong. nav helper .exe might be in system start up accessed with run and then msconfig
go to the general tab, and then hit the end key to get to startup tab. tab once and then arrow down until you hear something like: navhelper.exe, navhelper,exe software common version running check box checked or something similar, uncheck this and restart your computer. this advice is from memory, and might be inaccurate. any actions taken and damage caused is at your own risk.

Hope to hear from you soon.

from Martin.

Please email me at:

m.wilsher@xxxxxxxxxxxxxxx

or

martin@xxxxxxxxxxxxxxxxxxxxxxxxx

thanks.

please visit my website:

www.btinternet.com/~m.wilsher
----- Original Message ----- From: "yusuf" <yusufaosman@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Monday, May 30, 2005 6:17 PM
Subject: [access-uk] Re: file at risk notification with norton


Hi, Its not in the startup folder. How do I check if its a service?
Yusuf
----- Original Message ----- From: "James O'Dell" <jamesodell@xxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Monday, May 30, 2005 4:48 PM
Subject: [access-uk] Re: file at risk notification with norton


Hi

Try seeing if it is in your startup folder or if it is running as a service, as either of these things will stop you deleting the folder under Program Files.

James
----- Original Message ----- From: "yusuf" <yusufaosman@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Monday, May 30, 2005 2:56 PM
Subject: [access-uk] file at risk notification with norton


Hi all, When I recently did a full system scan for viruses using Norton Internet Security 2004 I was given a warning that 6 files were at risk. All the files were concerned with Nav helper which seems to be a program to help with browsing for web sites on the internet.

I don't remember installing this program and want to get rid of it. According to the help file that came with the program I only need to use the add remove programs dialogue from control pannel. I did this and in the process of uninstalling I was told that windows couldn't remove it as it appeared to have already been removed and asked me if I wanted to remove the entery from the add remove programs list. I said yes. I rebooted the computer and looked in the add remove programs list. The program was gone from their but was still in the programs sub folder of my hard drive.

I tried to delete the folder that contained the two files which related to this program but was told that access to it was denied.

Can anyone advise me on how to get rid of this program and also if I am at risk as Norton suggests?
Cheers
Yusuf

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