[access-uk] Re: accessibility regarding sky services

something has to be done regardless

On 11 Jan 2010, at 10:28, Jackie Cairns wrote:


Will,
As Steve will verify, Kay Allen was the person who listened and took issues forward. I was part of a Sky focus group some time ago, and Kay was brilliant. Since her departure, I think Sky has lost its way somewhat. 


Jackie Cairns
Braille Specialist
Email: jackie.cairns@xxxxxxxxxxxxxxxxxxx
Sight and Sound Technology Ltd
Welton House North Wing
Summerhouse Road
Moulton Park
Northampton
NN3 6WD
Tel: 01604 798024
Mob: 07887 883815
www.sightandsound.co.uk
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of william lomas 
Sent: 10 January 2010 09:58
To: Accessibility Website
Cc: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] accessibility regarding sky services

Dear sir/madam,
As a recent subscriber to skys' range of digital services and being visually impaired, I would like to put forward some hopefully constructive suggestions, as to how sky could improve their services for those with a visual impairment. 

Firstly, remote record.
As a visually impaired user of Sky, I feel that ten requests per day is severely limited from the sky.com website. A sighted user as far as I can understand, are able to program their box for as many requests per day as they wish, from the sky plus box itself, how would they feel having to pay 25 pence per extra request after using up their ten allowed via the website if forced to use the SMS services? I feel that they would be disgruntled and move to Virgin or another satellite supplier. Therefore I feel the website should allow unlimited recordings within a 24-hour period. 

Secondly, the box itself.
I feel that the sky plus box should be made speech-enabled, so that the blind consumer can have equal access to the products and services of Sky broadcasting. The fact that the blind person needs to rely on their memory as no audible feedback is given when setting the box to record or access menus or sighted assistance, does not give equal access When the switchover occurs in 2012 Another sector of the population who we also must consider are the elderly. Remember that elderly customers will be forced to use your services, and what happens if they are going blind, and therefore can not see the screen how do you as a company, expect them to utilise your full range of services with a device that is visually orientated and not designed with the blind and elderly consumers in mind? A dyslexic population I feel, would also benefit immensely from your talking EPG and or box.
I do hope that these suggestions find favour with yourselves and I look forward to any response you may care to provide. 
Yours faithfully
Mr William Lomas

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