Perhaps you should show them the info below from the direct gov site. It's pretty simple really, they need to get their act together. Hospitals and so on often say that their systems are automated, and they can't separate special requirements. One solution to this approach may be to ensure that communications re your records are directed somewhere else within the organisation for manual processing. Whatever the answer, it's not for you to find it, although suggesting a solution may result in a quicker resolution of the problem. Info follows: "The Equality Act 2010 gives disabled people rights not to be discriminated against or harassed in access to health services and social services. This includes in services provided at doctors' surgeries and hospitals. Adjustments have to be made for you when accessing services where it is reasonable for the service provider to make these adjustments. This might include the provision of information about healthcare and social services in a format that is accessible to you." Richard Godfrey-McKay Telephone: 01738-445 880 Mobile: 07791 452 593 _____ From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Hazel & Kim Darvell Sent: 17 December 2011 10:06 To: access u k Subject: [access-uk] access to info from hospital Morning to all Apologies if this has been a topic before we joined the group. I would like any feedback on this issue. We are having some problems with our local hospital who say they cannot interface their computer system to enable us to have emailed appointments. They have offered text message reminders but for personal reasons this is not a option. Has anyone else had this problem and how did you overcome it. Thanks in advance Hazel & KimBuying a scanner is not possible at the moment .