[access-uk] Re: a question regarding the 195 directory enquiries service

Hi,

I seem to remember that some mobile service providers were charging for
the use of 195, and were taken to task for it. It certainly works for
free and exactly the way it does on a landline when I dial the service
from my O2 mobile.

Best,
Clive
 


          
Clive Lever
Diversity Advisor
01622 221163 (extension 7000 1163) Room 1.15, Sessions House, County
Hall, Maidstone, ME14 1XQ.
Diversity is a strength and we will value and harness difference for the
benefit of all service users, the individual and KCC. 
 
 
 

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of Barry Hill
Sent: 04 March 2011 16:31
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: a question regarding the 195 directory
enquiries service 

You can use the pin number on the card with any landline.   You can even
arrange to use the same pin number for free directory enquiries with
your mobile.  I think you could just call 195 to get more details.

Cheers

Barry


-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of Alexander Shannon
Sent: 03 February 2011 4:15 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] a question regarding the 195 directory enquiries
service 

Hi all,

I wonder if anyone can advise me regarding the best way to resolve the
following issue.

My wife Carol was given a card for the 195 directory enquiries service
when she was studying at Queen Alexandra College in Harborne in 1992.  I
wasn't studying there at the time, but Carol informs me that all the
cards were linked to the number used at the time for the college
switchboard, and although Carol does remember occasionally using her
Directory Enquiry card when she was at college, she has not used it
since, as she believes that the cards have to be linked to a particular
number, I.E., the owner of the card has to own or have the use of their
own landline telephone.


What I'm wondering really, is which bit of BT should I speak to on
Carol's behalf to enable us to either arrange for a new card, or inform
BT that Carol's circumstances have changed and in view of this can she
update the details linked to her old Directory enquiry card so that she
can use it again.

Thank you in advance for any replies.




Alexander Shannon


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