[access-uk] Re: a question regarding the 195 directory enquiries service

It seems to me that the people answering the 195 service on Vodafone are
American.  Unless BT have outsourced to the US, I think you may be right.

Cheers

Barry 

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Peter Holdstock
Sent: 05 February 2011 8:36 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: a question regarding the 195 directory enquiries
service 

I think the problem here is that the service Vodafone offer is their own
service and not the normal BT 195 service. I could be wrong but I'm sure
I've seen that somewhere. I use Orange and have never had a problem and the
service is the BT one. Maybe worth just asking that question when you ring
195 on your mobile otherwise you might spend time chasing it up with BT to
find you still have a problem with Vodafone.

Peter

-----Original Message-----
From: Eleanor Burke
Sent: Thursday, February 03, 2011 4:13 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: a question regarding the 195 directory enquiries
service


alexander Carol needs to register with Vodafone by asking them to register
her. She needs to ask them to do so and to give them her ID number and
whatever other information they require. This takes at least 24 hours to
sort out with Vodafone. They take Carol's details and register them.
-original message-
Subject: [access-uk] Re: a question regarding the 195 directory enquiries
service
From: "Alexander Shannon" <alexander.shannon@xxxxxxxxxxxxxx>
Date: 04/02/2011 12:29 AM

Hi Dave,

Part of the reason for my asking this question is because Carol tried to
call the Vodafone equivalent of 195 from her mobile and as well as being
asked for her name and pin number, was also asked what telephone number she
had registered with.  when Carol asked what was meant by "number she had
registered with" she was told by Vodafone that the number they were looking
for was a landline number, and as I pointed out in an earlier message on
this thread, the only Landline number connected with Carol's card was the
original telephone number for the switchboard at Queen Alexandra College in
Birmingham, therefore as Carol is no-longer studying at that College we need
to find out who we should contact in order for Carol to either receive a new
card or to have her details updated.



Alexander Shannon


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