[access-uk] Re: a question regarding the 195 directory enquiries service

I think the problem here is that the service Vodafone offer is their own service and not the normal BT 195 service. I could be wrong but I'm sure I've seen that somewhere. I use Orange and have never had a problem and the service is the BT one. Maybe worth just asking that question when you ring 195 on your mobile otherwise you might spend time chasing it up with BT to find you still have a problem with Vodafone.


Peter

-----Original Message----- From: Eleanor Burke
Sent: Thursday, February 03, 2011 4:13 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: a question regarding the 195 directory enquiries service


alexander Carol needs to register with Vodafone by asking them to register her. She needs to ask them to do so and to give them her ID number and whatever other information they require. This takes at least 24 hours to sort out with Vodafone. They take Carol's details and register them.
-original message-
Subject: [access-uk] Re: a question regarding the 195 directory enquiries service
From: "Alexander Shannon" <alexander.shannon@xxxxxxxxxxxxxx>
Date: 04/02/2011 12:29 AM

Hi Dave,

Part of the reason for my asking this question is because
Carol tried to call the Vodafone equivalent of 195 from her
mobile and as well as being asked for her name and pin
number, was also asked what telephone number she had
registered with.  when Carol asked what was meant by "number
she had registered with" she was told by Vodafone that the
number they were looking for was a landline number, and as I
pointed out in an earlier message on this thread, the only
Landline number connected with Carol's card was the original
telephone number for the switchboard at Queen Alexandra
College in Birmingham, therefore as Carol is no-longer
studying at that College we need to find out who we should
contact in order for Carol to either receive a new card or
to have her details updated.



Alexander Shannon


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