[access-uk] Re: Web design accessibility
- From: "Tink Watson" <tink@xxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Sat, 2 Jul 2005 20:44:13 +0100
Colin,
Good work, and credit to both yourself and Thames Link.
Tink.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Colin Fowler
Sent: 02 July 2005 19:09
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Web design accessibility
Hi,
Some months ago there was talk on this listabout web design accessibility,
and I remember that a few contributors had some useful anecdotal evidence of
organisations and companies that were prepared to listen and take 'on-board'
suggestions that improved the accessibility and user experience for
usability.
Recently I had some difficulty with applying for a Thames Link season ticket
and completing the season ticket application form on line. Although the site
had been awarded the dubious 'See it right' award, there was a fundemental
flaw in this particular stage of using the site.
The season ticket application form was available for download in a PDF 'read
only' version and was therefore impeding barrier free access to it's
completion for print disabled and dexterity disabled persons.
I brought this to the attention of Thames Link, and after the inevitable
customer service approach of unwillingness I eventually persuaded them to
see the problem from an accessibility point of view,
Within 7 days they had changed the season ticket application procedure so
that I could complete it, print it and take it along to my local Thames Link
station.
I know it isn't a particularly earth shattering piece of information, but it
demonstrates that through some constructive and positive dialogue
accessibility can be achieved.
Colin Fowler
Reasonable Adjustments Case Manager
CMF Management Services
The Leathermarket
11/13 Weston Street
London
SE1 3ER
Tel - 020 7403 4345
Fax - 020 7403 4355
Direct Dial Tel: 020 7089 2806
Mob: 07793 111 253
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