Can I suggest a few pointers that might help here. First, it is very important to stress that you wish to spend money with the company whose web site you are criticising. No need to rub their noses in it, but Sainsbury's won't like the idea that a group of you will spend your money at a competitor's site. Second, if you report an issue here, please state two things. 1) The URL of the web site. 2) An e-mail address where complaints can be sent. Third, if possible, give the name of an individual to whom you may have spoken or communicated with. Remember that some organisations have dozens of people in support roles. If complaints are targeted at one person, rather than a dozen different people, that one person ends up having more clout. Fourth, try to give simplified examples of your problem and don't use screen reader jargon. Comments like, "I can't even find XYZ button with my JAWS cursor" will usually mean nothing to the sighted guy receiving your complaint. Whereas, "I am unable to use a mouse, and there does not appear to be any keyboard method of pressing the Add to my shopping trolley button." George. > -----Original Message----- > From: access-uk@xxxxxxxxxxxxx > [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Damon Rose > Sent: 27 January 2005 09:46 > To: access-uk@xxxxxxxxxxxxx > Subject: [access-uk] Re: Web access: we could be a force > (was: Re: Sainsbury's) > > No Colin I think you misunderstood Leoni. > > Like me she works on web development and usability a lot. > She talks to people about making their sites accessible. > They ask for written down guidelines. They want resources. > But at the end of the day, if they don't see visually > impaired users in action, it's an entirely abstract concept. > To them, they have to do all this annoying work. OK so lots > of them do it because they agree with the idea of equality > but others feel they're doing it to stay on the right side of > the law. > > They may play around with a screenreader even, usually > getting very little understanding for obvious reasons, but > they don't have human contact with disabled people. The > other fallout here is that they don't see the benefit of > their work nor the passion, distress and frustration. > > ...Damon This Message has been scanned for viruses by McAfee Groupshield. ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq