[access-uk] Re: Web access: we could be a force

  • From: "Hughs Mail" <hugh.megarry@xxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Thu, 27 Jan 2005 15:35:31 -0000

Any particular size stile  and culler you need if they do a size 40 around
the ass in black frilly let me know   

For email use hugh.megarry@xxxxxxxxxxxx 
For M S N use hughmegarry@xxxxxxxxxxx
For Skype use hugh.megarry
All the best for now 

 

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Colin Fowler
Sent: 27 January 2005 13:45
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Web access: we could be a force




Sound advice indeed George.

On a topical note, Valentines day is looming, and for all you generous souls

out there it may be time to think of that naughty but nice gift for that 
special friend.

www.agentprovocateur.com

From a useability perspective this site is not as unuseable as it used to 
be, but still 90% of the graphical immagery is unlabelled, no headers or 
tags from what little I know about web development, and on the whole gives a

frustrating shopping experience for someone with a screen reader. As far as 
contrasts and image layout for magnification goes, I wouldn't know.

So, with a investigative and constructive bent I've dived head long into the

knicker draw and

services@xxxxxxxxxxxxxxxxxxxx


It will be interesting to see what comes back from their web development 
team. I also rang their customer service department and explained my 
difficulties over the phone, I've been assured of a reply, but won't twang 
the elastic waiting.

Will keep those posted of the results.


Colin F


----- Original Message ----- 
From: "Léonie Watson" <lw@xxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Thursday, January 27, 2005 11:08 AM
Subject: [access-uk] Re: Web access: we could be a force (was: Re: 
Sainsbury's)


> George,
>
>    This is really excellent advice. I'd also add that if you know 
> there is
> a solution to the problem you're outlining, then giving this to the person

> you're contacting is a good idea too.
>
>    Again, you need to pitch it gently, especially if you're talking to 
> a
> non-techie, but offering to be part of the solution, as well as the 
> bringer of bad news, all helps to sweeten the pill.
>
> Tink.
> ----- Original Message -----
> From: <access-uk@xxxxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Thursday, January 27, 2005 11:07 AM
> Subject: [access-uk] Re: Web access: we could be a force (was: Re: 
> Sainsbury's)
>
>
>> Can I suggest a few pointers that might help here.
>>
>> First, it is very important to stress that you wish to spend money 
>> with the company whose web site you are criticising. No need to rub 
>> their noses in it, but Sainsbury's won't like the idea that a group 
>> of you will spend your money at a competitor's site.
>>
>> Second, if you report an issue here, please state two things.  1) The 
>> URL of the web site. 2) An e-mail address where complaints can be 
>> sent.
>>
>> Third, if possible, give the name of an individual to whom you may 
>> have spoken or communicated with.  Remember that some organisations 
>> have dozens of people in support roles. If complaints are targeted at 
>> one person, rather than a dozen different people, that one person 
>> ends up having more clout.
>>
>> Fourth, try to give simplified examples of your problem and don't use 
>> screen reader jargon.  Comments like, "I can't even find XYZ button 
>> with my JAWS cursor" will usually mean nothing to the sighted guy 
>> receiving your complaint. Whereas, "I am unable to use a mouse, and 
>> there does not appear to be any keyboard method of pressing the Add 
>> to my shopping trolley button."
>>
>> George.
>>
>>> -----Original Message-----
>>> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On 
>>> Behalf Of Damon Rose
>>> Sent: 27 January 2005 09:46
>>> To: access-uk@xxxxxxxxxxxxx
>>> Subject: [access-uk] Re: Web access: we could be a force
>>> (was: Re: Sainsbury's)
>>>
>>> No Colin I think you misunderstood Leoni.
>>>
>>> Like me she works on web development and usability a lot.
>>
>>> She talks to people about making their sites accessible. They ask 
>>> for written down guidelines.  They want
>> resources.
>>> But at the end of the day, if they don't see visually impaired users 
>>> in action, it's an entirely abstract
>> concept.
>>> To them, they have to do all this annoying work.  OK so
>> lots
>>> of them do it because they agree with the idea of equality
>>
>>> but others feel they're doing it to stay on the right side
>> of
>>> the law.
>>>
>>> They may play around with a screenreader even, usually getting very 
>>> little understanding for obvious reasons, but
>>
>>> they don't have human contact with disabled people.  The other 
>>> fallout here is that they don't see the benefit of their work nor 
>>> the passion, distress and frustration.
>>>
>>> ...Damon
>>
>>
>>
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