[access-uk] Re: Waitrose Broadband, was Leaving BT

Hi just thought that I'd put my 2 pence worth in here. We have been on Waitrose for about ten months. As a bit of a dunce with all this techie stuff, I have to say they held our hands all the way. The first problem was not realising that you had to take the top off a USB networkcard. There support is based in South Africa, they have been patient and once when their Broadband was out, there was a recorded message on their support line.


They also say that if they make a proffit they will spend it in the third world.

Regards Jim Denton


----- Original Message ----- From: "Amro Bilal" <amro_bilal@xxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Friday, July 06, 2007 1:26 AM
Subject: [access-uk] Waitrose Broadband, was Leaving BT


Hi James,

Please let us know how you get on with Waitrose. I'm with Virgin Media ADSL at the moment and I have been having similar issues like yourself sense Virgin.net became Virgin Media.

Cheers,
Amro
----- Original Message ----- From: "James O'Dell" <jamesodell@xxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Thursday, July 05, 2007 8:55 PM
Subject: [access-uk] Re: Leaving BT


Simon

A word of warning: we have found broadband speeds on virgin ADSL to be very poor, especially at peak times when we have often been downloading at aorund 20kbps (i.e. three times faster than dial-up). We have just canceld our virgin contract after less than a week of activation, only just got out before they switched the phone over to Virgin, which would have left us in a 12-month contract. Sounds like good value, but in our experience performance isn't up to much. Am now switching to Waitrose Broadband, which can't be much worse.

Cheers, and good luck.

James
----- Original Message ----- From: "simon.dowling" <simodowl@xxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Thursday, July 05, 2007 5:03 PM
Subject: [access-uk] Re: Leaving BT


HI DJ, I TOO AM LEAVING BT, AS A VIRGIN REP CAME ROUND AND ASKED WHETHER I WAS HAPPY WITH WHOM I'M WITH. THEY SAID TO ME NOT TO TELL THEM I WAS MOVING TO ANOTHER PROVIDER, BECAUSE BT WOULD QUIBLE OVER MY CONTRACT. INSTEAD THEY SAID TO TELL THEM THAT I WAS MOVING IN TO A SICK RELATIVE'S HOUSE TO LOOK AFTER THEM, AND THEY ALREADY HAD A PHONE LINE SO I WOULDN'T HAVE ANY PROBS WITH THEM. I MUST SAY VIRGIN WILL SAVE ME MONEY AS THEY WOULD CHARGE ME 20 PER MONTH FOR BROADBAND AND A PHONE LINE AND CALLS WOULD BE FREE UNLESS I PHONED A MOBI.
MY BT COSTS ME ON AVERAGE ABOUT 150 PER QUARTER.
SO AS SOON AS I HAVE PAID THIS BILL I WILL BE CHANGING OVER.
http://www.secretsthatwekeep.com/003
Simon
creator and owner of the winmx4theblind mailing list.
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----- Original Message ----- From: "Dj Paddy" <mygroups@xxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Cc: <bcab@xxxxxxxxxxxxx>
Sent: Thursday, July 05, 2007 4:33 PM
Subject: [access-uk] Leaving BT


Hi all,

We are leaving BT's pathetic 8mb service and moving to 20mb cable on the 17th of this month.

BT customer options gave us a bit of hassle, saying we'd be lible for the payments remaining on our 18 month contract and that if we didnt' pay it we'd be taken to court, and the usual rhetoric that they dont' guarantee speeds.

The technician who's been helping us with the entire process along with his manager has assured us that this is not the case.

In short, if people do decide to challenge BT for end user performance issues don't take any nonsense, get to speak to somebody who knows what they're talking about, have the call eskaulated to a senior technician and explain you're phoning about throughput.

I'm exhausted by the whole process, 5 engineers, 3 of which where broadband engineers who didnt' know they're arse from their elbow barring one, countless phone calls, and testing both on BT's part and mine. The amount of hardware including routers, computers, filters I've tryed is staggering.

Still, I learnt alot about ADSL! You can't put a price on that experience.

Thanks to each and everyone of you that offered advice and encouragement.

I even have went as far as to write a 9 page letter to BBC's watchdog as I'm concerned there are quite possibly alot of people out there recieving very poor performance and are being fogged off. If you're far away from the exchange or your exchange doesnt' support the speeds and you're well informed about this then fine, but for those that aren't...

If anyone wants support concerning DSL and what questions to put to unknowledgeable and in my experience patronising staff dont' hesitate to mail me privately and I'll see if I can help out.

Dj Paddy
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