[access-uk] Re: Waitrose Broadband, was Leaving BT

I would certainly be interested to hear about Waitrose.  They have generally 
had good ratings, but they are one of the companies that use BrightView as 
the actual network provider.  I have encountered a couple of providers using 
Brightview and have not been very impressed.  Firstly, users were given a 
complex username and password and the help and support was only available 
during working hours everyday.  Asian call centres were used and line 
quality was often quite poor with the quality of support being woefull. 
Waitrose gets a good score for this however or it did about a year ago so 
maybe Waitrose manages its own technical support.

Regards

Graham
Graham Page
Home Phone: 0207 265 9493
Mobile: 07753 607980
Fax:  0870 706 2773
Email: gpage@xxxxxxxxxxxxxx
MSN: gabriel_mcbird@xxxxxxxxxxx
Skype: gabriel_mcbird
----- Original Message ----- 
From: "Amro Bilal" <amro_bilal@xxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Friday, July 06, 2007 1:26 AM
Subject: [access-uk] Waitrose Broadband, was Leaving BT


Hi James,

Please let us know how you get on with Waitrose. I'm with Virgin Media ADSL
at the moment and I have been having similar issues like yourself sense
Virgin.net became Virgin Media.

Cheers,
Amro
----- Original Message ----- 
From: "James O'Dell" <jamesodell@xxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Thursday, July 05, 2007 8:55 PM
Subject: [access-uk] Re: Leaving BT


> Simon
>
> A word of warning: we have found broadband speeds on virgin ADSL to be
> very poor, especially at peak times when we have often been downloading at
> aorund 20kbps (i.e. three times faster than dial-up).  We have just
> canceld our virgin contract after less than a week of activation, only
> just got out before they switched the phone over to Virgin, which would
> have left us in a 12-month contract.  Sounds like good value, but in our
> experience performance isn't up to much.  Am now switching to Waitrose
> Broadband, which can't be much worse.
>
> Cheers, and good luck.
>
> James
> ----- Original Message ----- 
> From: "simon.dowling" <simodowl@xxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Thursday, July 05, 2007 5:03 PM
> Subject: [access-uk] Re: Leaving BT
>
>
>> HI DJ, I TOO AM LEAVING BT, AS A VIRGIN REP CAME ROUND AND ASKED WHETHER
>> I WAS HAPPY WITH WHOM I'M WITH.
>> THEY SAID TO ME NOT TO TELL THEM I WAS MOVING TO ANOTHER PROVIDER,
>> BECAUSE BT WOULD QUIBLE OVER MY CONTRACT.
>> INSTEAD THEY SAID TO TELL THEM THAT I WAS MOVING IN TO A SICK RELATIVE'S
>> HOUSE TO LOOK AFTER THEM, AND THEY ALREADY HAD A PHONE LINE SO I WOULDN'T
>> HAVE ANY PROBS WITH THEM.
>> I MUST SAY VIRGIN WILL SAVE ME MONEY AS THEY WOULD CHARGE ME 20 PER MONTH
>> FOR BROADBAND AND A PHONE LINE AND CALLS WOULD BE FREE UNLESS I PHONED A
>> MOBI.
>> MY BT COSTS ME ON AVERAGE ABOUT 150 PER QUARTER.
>> SO AS SOON AS I HAVE PAID THIS BILL I WILL BE CHANGING OVER.
>> http://www.secretsthatwekeep.com/003
>> Simon
>> creator and owner of the winmx4theblind mailing list.
>> to find out more visit
>> http://groups.google.com/group/winmx4theblind
>> Group email address winmx4theblind@xxxxxxxxxxxxxxxx
>> msn, simodowl@xxxxxxxxxxx
>> skype, slifinger
>> ----- Original Message ----- 
>> From: "Dj Paddy" <mygroups@xxxxxxxxxxxxx>
>> To: <access-uk@xxxxxxxxxxxxx>
>> Cc: <bcab@xxxxxxxxxxxxx>
>> Sent: Thursday, July 05, 2007 4:33 PM
>> Subject: [access-uk] Leaving BT
>>
>>
>>> Hi all,
>>>
>>> We are leaving BT's pathetic 8mb service and moving to 20mb cable on the
>>> 17th of this month.
>>>
>>> BT customer options gave us a bit of hassle, saying we'd be lible for
>>> the payments remaining on our 18 month contract and that if we didnt'
>>> pay it we'd be taken to court, and the usual rhetoric that they dont'
>>> guarantee speeds.
>>>
>>> The technician who's been helping us with the entire process along with
>>> his manager has assured us that this is not the case.
>>>
>>> In short, if people do decide to challenge BT for end user performance
>>> issues don't take any nonsense, get to speak to somebody who knows what
>>> they're talking about, have the call eskaulated to a senior technician
>>> and explain you're phoning about throughput.
>>>
>>> I'm exhausted by the whole process, 5 engineers, 3 of which where
>>> broadband engineers who didnt' know they're arse from their elbow
>>> barring one, countless phone calls, and testing both on BT's part and
>>> mine.  The amount of hardware including routers, computers, filters I've
>>> tryed is staggering.
>>>
>>> Still, I learnt alot about ADSL!  You can't put a price on that
>>> experience.
>>>
>>> Thanks to each and everyone of you that offered advice and
>>> encouragement.
>>>
>>> I even have went as far as to write a 9 page letter to BBC's watchdog as
>>> I'm concerned there are quite possibly alot of people out there
>>> recieving very poor performance and are being fogged off.  If you're far
>>> away from the exchange or your exchange doesnt' support the speeds and
>>> you're well informed about this then fine, but for those that aren't...
>>>
>>> If anyone wants support concerning DSL and what questions to put to
>>> unknowledgeable and in my experience patronising staff dont' hesitate to
>>> mail me privately and I'll see if I can help out.
>>>
>>> Dj Paddy
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>>>
>>
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